Charged me after multiple emails trying to get me to renew

  • hickpuff

    (@hickpuff)


    3 years, 6 months ago

    I did not use retainful much. I didn’t like the plugin. However, as renewal got closer they kept emailing me trying to get me to update payment method. I did not. Then about a week after the continued, daily emails, they ended up charging my card from the original payment method I used a year ago. I am so angry and if I am not refunded I will file a chargeback complaint to my credit card issuer.

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  • Plugin Author retainful

    (@retainful)

    3 years, 6 months ago

    Hi

    Our sincere apologies. We have canceled the subscription and issued a refund.
    We have also sent you the refund receipt as well in your email address.

    Just wanted to clarify about the subscription retries:
    Our payment gateway automatically retries the subscription payment after an interval. During the last retry, the payment seem to have gone through. The subscription system is fully automated.

    You can cancel the subscription anytime from your Retainful dashboard.

    Our apologies again. Please feel free to reach out to us if you need any assistance in this regard.

    We are happy to help you out.

    Thanks
    Team Retainful

Viewing 1 replies (of 1 total)
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