Title: characters
Last modified: August 22, 2016

---

# characters

 *  Resolved [vexweb](https://wordpress.org/support/users/vexweb/)
 * (@vexweb)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/characters/)
 * hi,
 * your plugin does not handle special characters correctly.
 * I typed “Forté” into the question field, and the “é” was displayed as “é”
 * I edited it to be a normal “e” with no issues, but then edited the “é” back in
   and suddenly it worked!
 * Regards,
    M
 * [https://wordpress.org/plugins/awesome-surveys/](https://wordpress.org/plugins/awesome-surveys/)

Viewing 13 replies - 1 through 13 (of 13 total)

 *  Plugin Author [Will Brubaker](https://wordpress.org/support/users/willthewebmechanic/)
 * (@willthewebmechanic)
 * Automattic Happiness Engineer
 * [11 years, 6 months ago](https://wordpress.org/support/topic/characters/#post-5307213)
 * Howdy vexweb,
 * Thanks for the feedback. I am unable to reproduce this issue. Can you tell me
   what browser and version you are using and what OS and version?
 *  Thread Starter [vexweb](https://wordpress.org/support/users/vexweb/)
 * (@vexweb)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/characters/#post-5307225)
 * Hi there,
 * I’m using Google Chrome Version 37.0.2062.120
    I’m running Windows 8.1
 * Regards,
    M
 *  Plugin Author [Will Brubaker](https://wordpress.org/support/users/willthewebmechanic/)
 * (@willthewebmechanic)
 * Automattic Happiness Engineer
 * [11 years, 6 months ago](https://wordpress.org/support/topic/characters/#post-5307296)
 * I’m still unable to re-produce this issue.
 * Is it safe to assume that you are using a non-English keyboard for input?
 * Is it also safe for me to assume that you don’t see this type of behaviour in
   other text input fields (such as post titles, category names, etc) within your
   installation of WordPress?
 *  Thread Starter [vexweb](https://wordpress.org/support/users/vexweb/)
 * (@vexweb)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/characters/#post-5307298)
 * I use US keyboard for input and my primary language is English
 * I only got the character issue in the admin section while creating the survey,
   and only with the survey plugin.
 * I’m thinking it may be a question of character encoding. Do you use UTF-8 or 
   some other character set in your plugin?
 * Regards,
    M
 *  [rbrynest](https://wordpress.org/support/users/rbrynest/)
 * (@rbrynest)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/characters/#post-5307322)
 * Hi
 * I also have the same problem with non english characters. Non english characters
   displays correctly at the front end, but not in the admin panel. I am quite sure
   that you have an encoding problem.
 * I hope you get it fixed soon. Aside from the encoding issue, this is in my opinion
   the best survey plugin for wordpress for small and simple surveys. But now it
   is difficult to use for non english languages.
 * Regards
    Rune
 *  Plugin Author [Will Brubaker](https://wordpress.org/support/users/willthewebmechanic/)
 * (@willthewebmechanic)
 * Automattic Happiness Engineer
 * [11 years, 6 months ago](https://wordpress.org/support/topic/characters/#post-5307334)
 * [@vexweb](https://wordpress.org/support/users/vexweb/) & [@rbrynest](https://wordpress.org/support/users/rbrynest/)
 * I’d really like to get this issue sorted for both of you as well as others who
   may be having the same problem. Unfortunately I am still unable to re-create 
   the problem in testing.
 * If you would be willing to contact me via my contact form on [my website](http://www.willthewebmechanic.com/)
   perhaps we can work together to reproduce this issue so I can get it sorted.
 * Alternatively, if either of you are familiar/comfortable with your browsers developer
   console can you inspect the element where the special character is and tell me
   what is actually in the element in question?
 *  [rbrynest](https://wordpress.org/support/users/rbrynest/)
 * (@rbrynest)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/characters/#post-5307335)
 * I have contacted you via your contact form on your website, but it seems that
   your contact form is not working.
 * When I inspect the elements where the special characters are. It looks like this:
 * [Mellom 30 og 40 u00e5r](https://wordpress.org/support/topic/characters/?output_format=md#)
   
   where u00e5 should be the norwegian letter å
 * [Trives svu00e6rt godt](https://wordpress.org/support/topic/characters/?output_format=md#)
   
   where u00e6 should be the norwegian letter æ
 * Hope that helps.
 * Regards
    Rune
 *  [rbrynest](https://wordpress.org/support/users/rbrynest/)
 * (@rbrynest)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/characters/#post-5307336)
 * class=”edit-answer-option” data-nonce=”7b52659769″ data-answer_id=”1″ data-question_id
   =”0″ data-survey_id=”0″ href=”#”>Mellom 30 og 40 u00e5r
    where u00e5 should be
   the norwegian letter å
 * class=”edit-answer-option” data-nonce=”b6cdb4b91c” data-answer_id=”4″ data-question_id
   =”1″ data-survey_id=”0″ href=”#”>Trives svu00e6rt godt
    where u00e6 should be
   the norwegian letter æ
 *  Plugin Author [Will Brubaker](https://wordpress.org/support/users/willthewebmechanic/)
 * (@willthewebmechanic)
 * Automattic Happiness Engineer
 * [11 years, 6 months ago](https://wordpress.org/support/topic/characters/#post-5307339)
 * That does help – I’ll do what I can to continue to try to reproduce the issue
   locally.
 * Oh, and thanks for letting me know that the contact form wasn’t working. It was
   working with my browser, but I did find issues with other browsers so now it’s
   fixed 🙂
 *  Plugin Author [Will Brubaker](https://wordpress.org/support/users/willthewebmechanic/)
 * (@willthewebmechanic)
 * Automattic Happiness Engineer
 * [11 years, 6 months ago](https://wordpress.org/support/topic/characters/#post-5307343)
 * Hey guys,
 * I was finally able to duplicate the issue (I think)
 * just to verify that I’m seeing the same behavior that you’re seeing, can you 
   look at the following screen shots:
 * [In the survey builder/preview – special chars are output as expected](http://cl.ly/image/2q2O0d3n1i0a)
 * [In the survey results tab – they are not](http://cl.ly/image/0W0T312S0M0A)
 *  [rbrynest](https://wordpress.org/support/users/rbrynest/)
 * (@rbrynest)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/characters/#post-5307344)
 * Yes, that is correct 🙂
 *  Plugin Author [Will Brubaker](https://wordpress.org/support/users/willthewebmechanic/)
 * (@willthewebmechanic)
 * Automattic Happiness Engineer
 * [11 years, 6 months ago](https://wordpress.org/support/topic/characters/#post-5307346)
 * 1.4.4 should have this fixed up for you!
 *  [rbrynest](https://wordpress.org/support/users/rbrynest/)
 * (@rbrynest)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/characters/#post-5307348)
 * Perfect, thanks 🙂
 * Regards
    Rune

Viewing 13 replies - 1 through 13 (of 13 total)

The topic ‘characters’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/awesome-surveys_f9f9f9.svg)
 * [Awesome Surveys](https://wordpress.org/plugins/awesome-surveys/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/awesome-surveys/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/awesome-surveys/)
 * [Active Topics](https://wordpress.org/support/plugin/awesome-surveys/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/awesome-surveys/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/awesome-surveys/reviews/)

 * 13 replies
 * 3 participants
 * Last reply from: [rbrynest](https://wordpress.org/support/users/rbrynest/)
 * Last activity: [11 years, 6 months ago](https://wordpress.org/support/topic/characters/#post-5307348)
 * Status: resolved