Changing User subscription does not create an order

  • Resolved phayuk

    (@phayuk)


    5 years, 10 months ago

    I have inherited a database in which a list of users had been created through an import but the membership records didn’t get created. The users have ‘none’ as their membership level.
    If I change the user’s membership level, a record them appears in the Membership list and also shows the address fields.
    However, no order record is created, and as such I do not have a way of making a change to their address and telephone fields, as the membership list does not give me a way of making a change to the membership records, It looks like the only way to change these details is through an order.
    Firstly, is it correct that by just changing a users record it will not create an order ? and secondly, am I correct in saying that the only way to make changes to a members address fields is through an order ?

    I am stuck in knowing how I can manage my members through the admin screens.
    Any help appreciated.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Andrew Lima

    (@andrewza)

    5 years, 10 months ago

    Hi @phayuk,

    Thank you for using Paid Memberships Pro.

    Firstly, is it correct that by just changing a users record it will not create an order ?

    Yes this is correct, if you simply change the user’s membership level through the admin dashboard it does not create a new order for that member. You may be interested in the Add Member From Admin Add On (this is for creating new members and offers some more functionality to the process) – https://www.paidmembershipspro.com/add-ons/add-member-admin-add-on/

    secondly, am I correct in saying that the only way to make changes to a members address fields is through an order ?

    You are able to use the following code recipe to add billing fields to the user’s WordPress profile page – https://gist.github.com/strangerstudios/7771903

    I hope this helps, please let me know if you have any further questions.

    Thread Starter phayuk

    (@phayuk)

    5 years, 10 months ago

    Andrew,
    Many thanks for your reply. That plug in looks like it will certainly help if I need to manually add a new member. As most of our members were exported in already as users and are non paying members, I just want to get them into the membership list. If I change their membership level, as I mentioned, it does then appear in the membership list with no order which is actually fine for me, but will it cause a problem if there is no order associated with a member ? I.e, I have a user record and a membership record and no order record.

    Your code recipe looks like it will sort out the problem of being able to amend their addresses although, I would need to see if I can help to implement it as I am not that confident in my WordPress skills.
    Thanks again.

    Plugin Author Andrew Lima

    (@andrewza)

    5 years, 10 months ago

    There shouldn’t be any problems for members without orders.

    If you need help with implementing this code recipe, please reach out to us on our premium support channel which can be found on http://www.paidmembershipspro.com

    I hope this helps. 🙂

Viewing 3 replies - 1 through 3 (of 3 total)
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