Support » Plugin: Awesome Support - WordPress HelpDesk & Support Plugin » Changing the label “ticket”

  • Resolved cj31


    I notice that some of the labels can be changed to more accurately match how a business wants to use the support plugin.
    Our website is a training / coaching website and we would benefit from replacing the label “ticket” with “question” – is this possible and if it is, how can it be achieved?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter cj31


    To be more specific the label / text I want to be able to change is:
    Open a ticket
    My Tickets
    Submit ticket
    Close this ticket

    Any help would be hugely appreciated!

    Hi @cj31

    Do you mean you want to change “Open a ticket” to “Ask a question” etc? If yes, then I am sorry we cannot modify the “ticket” to “questions”. If you have any further questions. Please let me know.


    Thread Starter cj31


    Yes, that’s how we wanted to customise the form. Surprised that changing the text on a button or two is not possible. Thanks for letting me know.

    • This reply was modified 8 months, 1 week ago by cj31.
    Plugin Author yeisonbp


    Hi @cj31,

    I wanted to jump here to let you know that you can change these words by “translating” them. Please check the article below:

    Best Regards.

    Thread Starter cj31


    Bit late with my reply but just tried your suggestion and it worked perfectly!

    Many thanks.

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