Support » Plugin: Awesome Support - WordPress HelpDesk & Support Plugin » Changing the label “ticket”

  • Resolved cj31

    (@cj31)


    Hi,
    I notice that some of the labels can be changed to more accurately match how a business wants to use the support plugin.
    Our website is a training / coaching website and we would benefit from replacing the label “ticket” with “question” – is this possible and if it is, how can it be achieved?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter cj31

    (@cj31)

    To be more specific the label / text I want to be able to change is:
    Open a ticket
    My Tickets
    Submit ticket
    Close this ticket

    Any help would be hugely appreciated!

    Hi @cj31

    Do you mean you want to change “Open a ticket” to “Ask a question” etc? If yes, then I am sorry we cannot modify the “ticket” to “questions”. If you have any further questions. Please let me know.

    Regards

    Thread Starter cj31

    (@cj31)

    Yes, that’s how we wanted to customise the form. Surprised that changing the text on a button or two is not possible. Thanks for letting me know.

    • This reply was modified 8 months, 1 week ago by cj31.
    Plugin Author yeisonbp

    (@yeisonbp)

    Hi @cj31,

    I wanted to jump here to let you know that you can change these words by “translating” them. Please check the article below:

    https://getawesomesupport.com/documentation/awesome-support/translations/

    Best Regards.

    Thread Starter cj31

    (@cj31)

    Bit late with my reply but just tried your suggestion and it worked perfectly!

    Many thanks.

Viewing 5 replies - 1 through 5 (of 5 total)
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