Title: Changing Profile Picture Problem
Last modified: March 14, 2023

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# Changing Profile Picture Problem

 *  Resolved [sonnetradio](https://wordpress.org/support/users/sonnetradio/)
 * (@sonnetradio)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/changing-profile-picture-problem/)
 * Hi. I have been having problems with changing profile photos for subscribers.
   It works fine for admin and we can change profile photos without a problem.. 
   When a user goes to the profile page and clicks on the setting wheel everything
   works fine. However when they click on the profile photo area, it very briefly
   flashes up the change profile photo / remove / cancel menu, then redirects to
   the profile page again. Cover photos can be changed without issue. In the back
   end it is set to allow profile pictures to be changed for subscribers. My site
   hosts have tried all the suggested options and more, but still cannot resolve
   the issue. Memory limit increase, Imagick & GD PHP extensions are installed, 
   temp directory is unrestricted. Mod_Security was tested but made no difference.
   Really not sure what to try anymore. Can you help please?

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [missveronica](https://wordpress.org/support/users/missveronicatv/)
 * (@missveronicatv)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/changing-profile-picture-problem/#post-16557923)
 * [@sonnetradio](https://wordpress.org/support/users/sonnetradio/)
 * First look in your Browser Web Console if you have any JavaScript errors.
 * Second you may have a conflict with your Theme or another Form Plugin.
    Read 
   this guide about “How to do a plugin/theme conflict test?”
 * [https://docs.ultimatemember.com/article/96-how-to-do-a-plugin-theme-conflict-test](https://docs.ultimatemember.com/article/96-how-to-do-a-plugin-theme-conflict-test)
 *  Thread Starter [sonnetradio](https://wordpress.org/support/users/sonnetradio/)
 * (@sonnetradio)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/changing-profile-picture-problem/#post-16563714)
 * Thanks for your reply missveronica. I have tracked down a plugin that seems to
   have caused the issue. The plugin uses ajax for a specific (and critical) part
   of my site. The plugin allows you to switch ajax off for certain page loads, 
   which I had done for all UM pages (or so I thought) Could you let me know all
   the pages that UM uses, specifically the one for updating profiles if possible.
   Kind regards
 *  [missveronica](https://wordpress.org/support/users/missveronicatv/)
 * (@missveronicatv)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/changing-profile-picture-problem/#post-16563785)
 * [@sonnetradio](https://wordpress.org/support/users/sonnetradio/)
 * The UM Pages are: Login, Register, Password Reset, Account, User, Members.
 * If you can’t resolve this plugin Ajax issue you can test this Plugin
 * [https://github.com/MissVeronica/um-conflict-remover](https://github.com/MissVeronica/um-conflict-remover)
 *  Thread Starter [sonnetradio](https://wordpress.org/support/users/sonnetradio/)
 * (@sonnetradio)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/changing-profile-picture-problem/#post-16567149)
 * Missveronica thank you!!!! That seems to have sorted it! 🙂

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Changing Profile Picture Problem’ is closed to new replies.

 * ![](https://ps.w.org/ultimate-member/assets/icon-256x256.png?rev=3160947)
 * [Ultimate Member – User Profile, Registration, Login, Member Directory, Content Restriction & Membership Plugin](https://wordpress.org/plugins/ultimate-member/)
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## Tags

 * [photo](https://wordpress.org/support/topic-tag/photo/)
 * [profile](https://wordpress.org/support/topic-tag/profile/)

 * 4 replies
 * 2 participants
 * Last reply from: [sonnetradio](https://wordpress.org/support/users/sonnetradio/)
 * Last activity: [3 years, 2 months ago](https://wordpress.org/support/topic/changing-profile-picture-problem/#post-16567149)
 * Status: resolved