Changing Plugin name and field after installing

  • Resolved Mahmud

    (@chonchol)


    5 years, 10 months ago

    Hi, I have installed this plugin lite version. After installing this plugin then i see the plugin name is changed into “History Log”. In History log if i click details then again i see the real name of this plugin.
    https://prnt.sc/jq61rr

    Again i see the label of custom field is changed. What is the problem of this plugin. Could you tell me the solution of it?
    Backend: https://prnt.sc/jq620u
    Frontend: https://prnt.sc/jq62c7

Viewing 1 replies (of 1 total)
  • Plugin Support dhara61

    (@dhara61)

    5 years, 10 months ago

    Hi Chonchol,

    Thank you for raising your query with us. We are always there to help you. 🙂

    Regarding the issue:

    From my understanding, do you mean that after installing our plugin the name of our plugin has changed to “History Log” plugin’s name and our plugin’s setting’s name has been also changed?

    This is strange. The same issue has never been reported by any of our customers. So, it may be the issue that any plugin or theme of your site is conflicting with the plugin.

    Hence, I would request you if you can help us to identify the conflicting plugin/theme. You can follow below steps:

    1. Deactivate all the plugins except WooCommerce and the Product Delivery Date Lite Plugin for WooCommerce.

    2. Please check if the issue is fixed.

    3. If yes, then you can start activating the plugins one by one and see which plugin is conflicting with our Product delivery date lite plugin.

    4. If not, then can you please switch to the default WordPress theme and see if it helps fix the issue.

    Please let me know the result. If the above does not help, then can you please create a ticket regarding your issue on ‘support@tychesoftwares.freshdesk.com’ email. This will help us assist you in a better way.

    We hope the provided information was helpful to you.

    Regards,
    Dhara Shah

Viewing 1 replies (of 1 total)
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