Support » Plugin: TrackShip for WooCommerce » Changing old orders to delivered without Notification

  • Resolved midwestE

    (@edouble74)


    We’re doing some housecleaning and need to change some old orders to wc-delivered, however we DO NOT want to send out delivery email notifications to these old orders (some are a couple years old). Our plan is to update the wp_posts table directly via an update statement. Can we update the wp_post table status directly?

    I don’t see a hook that monitors (transition_post_status) so I’m assuming there’s either a cron job looking at entries in the wp_posts table that need email notification or there is some other trigger happening on the moment that orders are moved from complete to delivered status.

    We tracked down delivered status emails to method delivered_shippment_status_email_trigger, however, that seems to be mapped to a rest route so anything could be making a request there.

    Can you help shed some light on the mechanism that is used to determine notifications? Your help here is appreciated. Thank you!

    • This topic was modified 10 months, 1 week ago by midwestE.
    • This topic was modified 10 months, 1 week ago by midwestE.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Hi, TrackShip will trigger email notifications for the shipment statuses. The Delivered shipment status will triggers the email and the Delivered order status does not send out email notification so you can change old orders status to Delivered.
    The Delivered status is for the order management, we will change the order status to delivered once all the shipments for the order have been delivered to the customers.
    Thanks

    Thread Starter midwestE

    (@edouble74)

    That makes sense, thank you so much for your prompt response. Trackship is notifying on shipment (tracking number) statuses changes, not post/order status changes.

    Now to make sure that we don’t have any other plugins that are sending email on “Delivered” post/order status 🙂

    Plugin Author TrackShip

    (@trackship)

    Yes, We only send the shipment status emails and we created the Delivered order status for the order management so you can see all the orders that are delivered in your admin and you can use the status to trigger post-delivery emails if you set up marketing automation.
    If you want to make us happy, we will appreciate it if you can review the plugin 🙂

    Thanks!

    Thread Starter midwestE

    (@edouble74)

    Reviewed!

    Plugin Author TrackShip

    (@trackship)

    Thank you for reviewing, @edouble74 🙂

Viewing 5 replies - 1 through 5 (of 5 total)
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