Support » Themes and Templates » Changing header on Sunspots theme — custom header not upoloading

  • Hi,

    I am using the “sunspots” theme, and I’m trying to change the text of the header to a 16kb, JPG image that is 247px x 96px which is my logo that I want my blog to share with my website. I try to upload it according to the instructions, and I get this message:

    The uploaded file could not be moved to /www/zymichost.com/j/e/n/jenniferwelch/htdocs/Blog/wp-content/uploads

    I’ve also tried uploading it through the media library, and I get a message saying “error saving media attachment.”

    Does anyone know what the problem could be? I’d appreciate anything.

    Thanks,
    Jennifer

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hi Jennifer,

    Have you changed the permissions of this folder (/wp-content/uploads) on FTP? This folder need to have permissions 777 (read/write/execute). Set this and try upload again.

    Yes, the permissions for the folder are at 777, it doesn’t upload even with that set. I just get the same message as before. Is there anything that might be standing in the way? 🙁

Viewing 2 replies - 1 through 2 (of 2 total)
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