Title: Changing header image causes error
Last modified: January 16, 2018

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# Changing header image causes error

 *  Resolved [evenmed](https://wordpress.org/support/users/evenmed/)
 * (@evenmed)
 * [8 years, 4 months ago](https://wordpress.org/support/topic/changing-header-image-causes-error/)
 * Hey, I’m trying to change the PayPal header image through the plugin’s settings,
   but when I do it causes an error on checkout.
 * The message returned is: PAYPAL ERROR (10437): AN ERROR (10437) OCCURRED WHILE
   PROCESSING YOUR PAYPAL PAYMENT. PLEASE CONTACT THE STORE OWNER FOR ASSISTANCE.
 * I did my research and it looks like that error message happens when the passed
   header image is bigger than allowed (750×90), but my image is exactly 750×90.
 * Any ideas why this is happening?
 * Thanks in advance!

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Contributor [Praveen a11n](https://wordpress.org/support/users/spraveenitpro/)
 * (@spraveenitpro)
 * Automattic Happiness Engineer
 * [8 years, 4 months ago](https://wordpress.org/support/topic/changing-header-image-causes-error/#post-9873192)
 * Hi [@evenmed](https://wordpress.org/support/users/evenmed/),
 * As per Paypal documentation, we see that the image may be a bigger than expected,
   check [http://cld.wthms.co/m2MGX3](http://cld.wthms.co/m2MGX3)
 * [https://developer.paypal.com/docs/classic/api/errors/](https://developer.paypal.com/docs/classic/api/errors/)
 * Can you please reduce the size of the image and try again?
 * Cheers,
 *  Thread Starter [evenmed](https://wordpress.org/support/users/evenmed/)
 * (@evenmed)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/changing-header-image-causes-error/#post-9915018)
 * I tried with an image of 740 x 89 and made the image’s name just 6 letters long
   and it still returns the same error.
 * Whatever image I set as the header image causes that error, no matter how small.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Changing header image causes error’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/woocommerce-gateway-paypal-express-
   checkout_b298d1.svg)
 * [WooCommerce PayPal Checkout Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-paypal-express-checkout/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-paypal-express-checkout/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-express-checkout/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-express-checkout/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-express-checkout/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-express-checkout/reviews/)

## Tags

 * [header](https://wordpress.org/support/topic-tag/header/)
 * [header image](https://wordpress.org/support/topic-tag/header-image/)

 * 2 replies
 * 2 participants
 * Last reply from: [evenmed](https://wordpress.org/support/users/evenmed/)
 * Last activity: [8 years, 3 months ago](https://wordpress.org/support/topic/changing-header-image-causes-error/#post-9915018)
 * Status: resolved