Title: Changing email settings
Last modified: January 7, 2017

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# Changing email settings

 *  Resolved [Artylady](https://wordpress.org/support/users/artylady/)
 * (@artylady)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/changing-email-settings/)
 * I have been having issues with emails not being received when using the Reservation
   form. This is an issue which is specific to the plugin as the Contact form works
   fine.
 * I have been in touch with the hosting support and they have asked the following:
 * “Is it possible to change the SMTP server to “mail114.extendcp.co.uk” instead
   of the web server? Also confirm with the plugin provider, Is it mandatory to 
   have an SSL on it to use this booking system?
 * Or to avoid any SSL error, You can disable SSL option in this plugin settings.”
 * I can’t see how to do this.
 * At the moment the emails are being marked with a spam score of 6.2 as opposed
   to the contact form ones which have a score of zero.
 * Can you help point me in the right direction for sorting this please?
 * Many thanks

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [NateWr](https://wordpress.org/support/users/natewr/)
 * (@natewr)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/changing-email-settings/#post-8628802)
 * Hi [@artylady](https://wordpress.org/support/users/artylady/),
 * Sorry to hear you’re having trouble with email deliverability. I’ll try to help
   as best I can, but it’s difficult because the plugin only handles one part of
   the email process.
 * 1. The plugin formulates the email headers (To/From) and email content, then 
   passes it to WordPress via `wp_mail()`.
 * 2. WordPress prepares the request and passes it to your server’s email handler.
 * 3. Your server’s email handler tries to send the email, but it has it’s own configuration
   requirements.
 * This makes it tough to troubleshoot because your host only really sees things
   when they get to stage 3 and I only really see stage 1.
 * The specific comment from your web host about SMTP details is actually not going
   to be relevant to my plugin. If you want to send email from WordPress through
   an SMTP server, you’ll need to configure that with a separate plugin, using settings
   provided by your web host. This one looks popular:
 * [https://en-gb.wordpress.org/plugins/wp-mail-smtp/](https://en-gb.wordpress.org/plugins/wp-mail-smtp/)
 * The issue around SSL is also related to your WordPress and server configuration.
   My plugin doesn’t care one way or the other.
 * If you’re getting a high spam score from Restaurant Reservation’s emails, there
   are a few things that can cause this.
 * 1. The headers (To/From/Reply-To) could be a bad fit for your web server. I’d
   recommend asking your web host to examine the headers of an email that should
   have been sent but wasn’t, to see if it looks like it has a valid From email 
   for the email server.
 * 2. The content of the email could be throwing flags. The most common cause of
   this is links in the email. But to know better you’ll need to know what’s contributing
   to the spam score. Most spam filters which grant scores like this will detail
   the reasons for the spam score. If you can get those from your host, I might 
   be able to suggest some improvements.
 *  Thread Starter [Artylady](https://wordpress.org/support/users/artylady/)
 * (@artylady)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/changing-email-settings/#post-8630284)
 * Thank you NateWR I will pass on this information to my hosting provider to see
   if they can help at all. Will let you know how I get on! 🙂

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Changing email settings’ is closed to new replies.

 * ![](https://ps.w.org/restaurant-reservations/assets/icon-128x128.png?rev=2205491)
 * [Five Star Restaurant Reservations - WordPress Booking Plugin](https://wordpress.org/plugins/restaurant-reservations/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/restaurant-reservations/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/restaurant-reservations/)
 * [Active Topics](https://wordpress.org/support/plugin/restaurant-reservations/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/restaurant-reservations/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/restaurant-reservations/reviews/)

## Tags

 * [email](https://wordpress.org/support/topic-tag/email/)
 * [mail](https://wordpress.org/support/topic-tag/mail/)

 * 2 replies
 * 2 participants
 * Last reply from: [Artylady](https://wordpress.org/support/users/artylady/)
 * Last activity: [9 years, 4 months ago](https://wordpress.org/support/topic/changing-email-settings/#post-8630284)
 * Status: resolved