Support » Plugin: Custom Contact Forms » Changing Domain Name / Website Address

Viewing 2 replies - 1 through 2 (of 2 total)
  • KingDingbat

    (@kingdingbat)

    I assume you are getting the “issues with synchronizing data…” error message like we are.

    We were working on the website where wordpress was installed at a subdomain… (www.website.com/site) — When it was finished we changed the “Site Address (URL)” field as we always do in this process to be teh root domain (‘www.website.com’)

    Upon doing that, Custom Contact Forms completely broke, giving the “… issues with synchronizing data…” error message when we try to open any page with a form on it, or edit any form through the plugin’s interface.

    The only way to stop this from happening, was to return the site to http://www.website.com/site (where it can’t stay)

    We uninstalled the plugin in several different ways (with /site, without /site, etc.) and reinstalled it, but this does not fix the problem. As soon as we reinstall the plugin, the error comes back (I assume that it has something to do with the “insert form” button on the editor window, since there’s no forms involved anymore.) We’ve even tried all the different permalink settings, and none of them change the problem.

    I even tried to find tables in the database that have to do with the plugin, but there are none which are named anything similar to Custom Content Forms.

    THis particular issue is not a compatibility issue with any theme or other plugin. It works just fine with the site as is, if we keep ‘/site’ at the end of our URL. When we remove it, it stops working. In the end, we had to go with another plugin because we have a deadline and unfortunately nobody is getting any help to fix this.

    I know this is a minor situation compared to the thousands of people who use their WordPress installation without changing the URL. It really is a wonderful plugin otherwise. Let us know if you pin down this issue.

    Tamer

    (@tziady)

    Yes, this pretty much sums it up. So, any ideas or are we just SOL?

    T

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Changing Domain Name / Website Address’ is closed to new replies.