Changing country in cart or in basket totals, issue.

aalve
(@aalve)

4 months, 3 weeks ago

Thank you for such a a great product !!!

There is an issue when the customer change it’s shipping country in cart. I was expected to change shipping costs only, but all the product prices change also to the customer shipping address. Is this normal ?

The “pricing zones| options | set to Customer billing country”.

So how it’s possible to keep product prices to ‘Billing country’ and change only the shipping cost for the shipping address, in cart ?

Best regards

Anthony

Viewing 7 replies - 1 through 7 (of 7 total)

Plugin Author Oscar Gare
(@oscargare)

4 months, 3 weeks ago

Hi,
Thanks for the feedback. I’ll review it.

Thread Starter aalve
(@aalve)

4 months, 2 weeks ago

Sute, just let me know if this is an issue that will be corrected soon or its normal behavior.

Best regards

Plugin Author Oscar Gare
(@oscargare)

4 months, 2 weeks ago

Hi,

I’ve found that WooCommerce (on the “calculate shipping” event) always updates the shipping country, and it updates the billing country only if the “billing name” is empty.
“Price Based on Country” forces the update of the billing and the shipping country. I’ll correct this behavior so that it works as WooCommerce.
Thread Starter aalve
(@aalve)

4 months, 2 weeks ago
Thank you for your reply.
I think its better to have a switch on/off to use or to use not this behavior.
What I mean if someone selects a different country on cart or basket, then he could decide which behaviour to use (I mean the administrator) :
a) To change prices to the new destination country and shipping costs or b) to keep prices set on billing and change only the shipping costs ( b) this is what I want ).
Maybe this will be better, for the administrator to have the choice.

Best regards
Anthony
- This reply was modified 4 months, 2 weeks ago by aalve.
Plugin Author Oscar Gare
(@oscargare)

4 months, 2 weeks ago

Hi,
We’ve been conducting extensive testing to check how price zones interact with the cart shipping calculator, and what implications introducing a change here has.
If the shipping calculator does not update the billing country when the “Shipping destination ” option is not set to “Default to customer shipping address,” it will negatively impact the conversion rate, as the price zone would change again when the user goes to the checkout page. And we don’t want that 🙂

We’ll introduce the following change in the next plugin version. If the “Shipping destination “option (WooCommerce > Settings > Shipping > Shipping options) is “Default to customer shipping address”, updating the country in the cart shipping calculator does not update the billing country. In any other case, it updates both the billing and shipping countries.

We plan to release the plugin update next Tuesday.

Thread Starter aalve
(@aalve)

4 months, 1 week ago

The issue was that when changing the country on cart/basket, product prices and shipping cost will also change. Will this issue, be corrected to just change the shipping costs ?

Anthony
Thread Starter aalve
(@aalve)

3 months ago
Dear Oscar, hi there,

I have a group of countries called “abroad” for european countries.
The default price is used for any other country that it’s not in that group.

Before, our conversations and updates it worked and tested.
Now after updates to wp 6.8.3 and your last update it seems that every customer from any country is taking the default price.

Could you help me please, site is now live and I am having big issue!

What I noticed is that when I edit and update the product without any modification it works (but there are more than 3000 produts to update so, I tried to make an export and import the prices with no luck. Still Meta: _europe_regular_price is the field for the prices ?

Please help!

Eshop is onirolithi.com
Anthony Alvertis
- This reply was modified 3 months ago by aalve.
- This reply was modified 3 months ago by aalve.

Viewing 7 replies - 1 through 7 (of 7 total)

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