Hello @futureyoon,
Please check if a plugin conflict is causing this issue, disable all other plugins except WooCommerce, CartFlows, page builder, and Stripe payment plugin and see if this issue resolves, next, enable plugins one by one to know which plugin is causing the conflict.
Hope this helps.
Please let me know how it goes.
I have gone through the recommended steps and found out that it’s buddyboss platform plugin (especially forum components).
I have talked to buddyboss support team, it is caused by cartflows…
Are you able to fix that?
Thank you
Hi @futureyoon,
Thank you for going through the debugging process.
As I can see on your website, the Buddyboss plugin is causing an interference on the CartFlows checkout page.
I’m not sure how CartFlows is causing the issue here.
Can you please kindly ask Buddyboss team to double-check this? Let them know that this is happening on an CartFlows checkout page.
I have already talked to buddyboss team, the support team told me to turn off cartflows. it’s a cartflow issue so cartflow team has to fix it and buddyboss will not take the action on this.
I have no where else to go. no one is responsible for this faulty behavior… Sigh…
Hello @futureyoon,
Did you get any reply from BuddyBoss on how CartFlows is creating the issue, if you have recieved any information please share.
Looking forward to hearing from you.
this is the chronocle event from buddyboss over the same issue.
I reported the issue whereby there seems to be an compability issue between cartflows and buddyboss and i shared the same demo video with them.
This is reply from them
Thank you for your patience. I have deactivated the Cartflows and Cartflows Pro plugins.
My reply to this, i was mad at them.
Im having the issue between cartflows n buddyboss. Thats the whole point.
You deactivated cartflows? Thats it? What a solution that took you 5days to come back with…. I dont need support team to tell me to deactivate it.
Arent you supposed to find out what from buddyboss forum function causes the issue in cartflows and how to go around it.
Reply from buddyboss
Thank you so much for your patience. I apologize for the delayed response from my side and also for the support experience you got from my side. First of all, the cartflows and cartflows pro is a third-party plugin.
now,
that’s why i issued a ticket here to get this solved. Please help on this issue or at least work with buddyboss team to address this issue.
Thank you
Hello @futureyoon,
Thanks for writing back.
Sure, we will look into the issue, please let us know the BuddyBoss version your are currently using.
Looking forward to hearing from you.
Thank you
the latest version 224 and even last version 223 has the same issue.
Hello @futureyoon,
I have installed the latest BuddyBoss platform to replicate the issue but the checkout works fine, do I need to enable any settings to replicate the issue?
Ref: https://d.pr/i/9SJylK
https://counselcats.s3-tastewp.com/shop/ is the shop page of my test website.
Looking forward to hearing from you.
Hi
Thank you for checking this out.
1st of all, these are the basic plugins and seetings to test
- buddyboss / buddyboss pro + turn on all the components of buddyboss especially forum
- buddybosss theme
- woocommerce
- elementor/elementor pro
- stripe payment + testing account and credit card (42424242…)
2nd, you need to import the checkout page from cartflow.
3rd. you must modify the checkout page that you just imported with elementor. simple modification like add a space and delete back the space as long as elementor shows ‘save/update’ > then save
4th, you come back to frontend of checkout page, try to check out with payment > you will see the popup saying “change you made may not be saved”
Hope that this helps.
Thank you
Hello @futureyoon,
Thanks for the detailed explanation. I don’t have BuddyBoss / Elementor PRO plugins available, I will try to replicate the issue with the free versions of plugins as you suggested and update you with my findings.
Regards,
Hello @futureyoon,
Sorry, I mised replying to this thread.
I have tried to replicate the issue with the free plugins as I mentioned in my last reply, but I could not replicate this scenario.
Hello @futureyoon ,
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
Thank you!
