Changes not saving

  • Resolved earrame

    (@earrame)


    3 months, 3 weeks ago

    I am trying to change the spelling of ‘Amortisation’ to ‘Amortization’. I found the Tab Field tab and saw that is where it is misspelled, both in the label and in the field on that page in the dashboard. I changed the spelling in the field, but when I hit save, nothing happens and when I come back to htat page it is reverted. I deactivated all the other plugins, but that did not solve the issue. At this point the owners of the site are asking me to remove the plugin because of the misspelling.

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author World Web Technology

    (@worldweb)

    3 months, 3 weeks ago

    Hi @earrame

    Our team will check it shortly and get back to you.

    Thank You

    Plugin Author World Web Technology

    (@worldweb)

    3 months, 3 weeks ago

    Hi @earrame

    I have verified the “Tab Field” admin settings, and the value for “Loan Amortisation” has been updated. Additionally, we have changed the label from “Loan Amortisation Table Tooltip” to “Loan Amortization Table Tooltip.”

    I have launched the latest copy of the plugin on WordPress.ORG you can take a look on it.

    Thank You

    Thread Starter earrame

    (@earrame)

    3 months, 3 weeks ago

    Thank you. I am still unable to save changes though. There is still a misspelling on the front end.

    Plugin Author World Web Technology

    (@worldweb)

    3 months, 2 weeks ago

    Hi @earrame

    Thank you for your prompt response and for bringing this matter to my attention. I was unable to replicate the problem on my end. If you could share any additional details on help.worldweb@gmail.com regarding the specific changes you are attempting to save, it would be greatly appreciated and will assist us in addressing the problem more effectively.

    Thank you once again for your patience and understanding

    Also once I open the existing site, it looks malware on the website. I have attached the screenshot.

    Screenshot: https://prnt.sc/u3bH4ECZkLc_

    Thread Starter earrame

    (@earrame)

    3 months, 2 weeks ago

    My hosting company has initially verified that there is no obvious malware on the site. (they are running more in depth scans just to be sure) I have run tests as well and do not see any issues. The owner of the site is asking me to remove the plugin until the spelling error can be fixed, which I will do. If I delete the plugin and re-install it, will it save my settings?

    Thread Starter earrame

    (@earrame)

    3 months, 2 weeks ago

    Definitely no malware.

    “I have checked the site as requested.  No malware was found on the site
    in either an internal scan or through a check on Sucuri (an external site
    scanner):
    https://sitecheck.sucuri.net/results/https/ctlf-empowers.org

    From the screenshot it looks like the warning is coming from an
    anti-virus or malware software running on a local machine.  The site may
    be on the database that the software uses to check.  Unfortunately we are
    not able to correct this, it would be up to the software user to report a
    false-positive to the company to get the site removed from the database
    of the anti-virus or malware software provider.”

    Plugin Author World Web Technology

    (@worldweb)

    3 months, 2 weeks ago

    Hi @earrame

    Thank you for your update regarding the status of the site and the actions being taken to ensure its security. I appreciate your diligence in conducting thorough tests alongside the hosting company’s scans.

    As I verified on my end, the settings are already functioning correctly. We only changed the label name for the “Loan Amortization Table Tooltip.” it should be working for you. you can also reinstalled and updated it.

    if you have checked this option then, after re-install it, it will not saved your previous data.
    https://prnt.sc/HGRzTIyqR4PB

    If you still having issue, can you please contact on our email ID: help.worldweb@gmail.com and provide the credentials, we will check in detail there.

    Thank You

    Plugin Author World Web Technology

    (@worldweb)

    2 months, 4 weeks ago

    Hi @earrame

    We’ve addressed this issue in our latest plugin update (version 1.5.5). We’ve implemented validation and adjusted the minimum interest rate to 0.5 instead of 1.

    Could you please check and let us know if you encounter any further issues?

    Thank You

    Plugin Author World Web Technology

    (@worldweb)

    2 months, 2 weeks ago

    Hi @earrame,

    I hope the recent update has resolved your issue. We will go ahead and close this ticket for now.

    If you experience any further issues or have additional questions, please don’t hesitate to reach out. We’re always here to help!

    Thank You

    Thread Starter earrame

    (@earrame)

    2 months, 2 weeks ago

    Everything seems to be working now. Thank you.

    Plugin Author World Web Technology

    (@worldweb)

    2 months, 1 week ago

    Hi @earrame,

    I am glad to hear that the plugin working as per your expectation. If you experience any further issues or have additional questions, please do not hesitate to reach out. We are always here to help!

    I also have a small request:
    If you are satisfied with it, we’d greatly appreciate it if you could leave us a 5-star review on WordPress. Your feedback is invaluable and helps others discover our plugin. You can submit your review here: https://wordpress.org/support/plugin/loan-calculator-wp/reviews/#new-post

    Thank You

Viewing 11 replies - 1 through 11 (of 11 total)
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