Changes are not saved

  • Resolved olafgr

    (@olafgr)


    1 year, 9 months ago

    When making changes on a survey they will not be saved when I click “save”. After saving, changes are gone and the previous settings are back. I use the German version.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Jasmine

    (@hyenokian)

    1 year, 9 months ago

    Dear @olafgr,

    Thank you for the topic.

    Please let us know which version of the plugin you are currently using.

    The plugin itself doesn’t have any limitations.
    I want to mention, that there were similar cases, and the issue was coming from the PHP Server limitations.

    So, please get in touch with your Hosting Provider and ask them to expand the following PHP values or do it on your own via the cPanel.

    max_input_variables – 20000
    time_limit – 600
    max_input_time – 600

    Please expand the values, check the case again, and let us know about the outcome.

    Thank you.

    • This reply was modified 1 year, 9 months ago by Jasmine.
    Thread Starter olafgr

    (@olafgr)

    1 year, 9 months ago

    Version 7.1.4
    Hosting Provider contacted – waiting for reply

    Plugin Support Jasmine

    (@hyenokian)

    1 year, 9 months ago

    Dear @olafgr,

    Thank you for your response.

    Please let us know once you get an answer from your Hosting Provider.
    Also, as you are using the Pro version of the plugin, please contact us via this form for premium support. Our customer care specialists will always be happy to help you.

    Commercial products are not supported in these forums.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    1 year, 9 months ago

    For other readers, we’re closing this ticket for now as the customer contacted us via email and the problem has been solved after expanding the PHP values.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Changes are not saved’ is closed to new replies.