Title: Changed ticket status notification
Last modified: February 5, 2021

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# Changed ticket status notification

 *  Resolved [zelimir83](https://wordpress.org/support/users/zelimir83/)
 * (@zelimir83)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/changed-ticket-status-notification/)
 * Hi,
 * I am using your support plugin, which is really great.
 * I have one issue – every time user gets the reply from our agent, he gets also
   the notification that his ticket is closed (Changed ticket status notification).
   I didnt find any additional settings for this email, so do you have any idea 
   why is this happening? It is not an option to generally exclude customers from
   receiving this e-mail, and right now this is the only way not to send it every
   time we reply to the customers.
 * I hope you can help, thanks in advance.
 * Želimir Graf
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fchanged-ticket-status-notification%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Contributor [Nikhil G](https://wordpress.org/support/users/nsgawli/)
 * (@nsgawli)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/changed-ticket-status-notification/#post-14007058)
 * Hello,
 * Please follow the below steps:
 * Go to Dashboard > Support > Email Notifications > Ticket Notifications
    Edit “
   Change Ticket Status” notification template Make sure there is a condition added
   in Conditions as below: Status => Matches => Closed
 *  Thread Starter [zelimir83](https://wordpress.org/support/users/zelimir83/)
 * (@zelimir83)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/changed-ticket-status-notification/#post-14007108)
 * Thank you.
    Želimir

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Changed ticket status notification’ is closed to new replies.

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 * 2 replies
 * 2 participants
 * Last reply from: [zelimir83](https://wordpress.org/support/users/zelimir83/)
 * Last activity: [5 years, 6 months ago](https://wordpress.org/support/topic/changed-ticket-status-notification/#post-14007108)
 * Status: resolved