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[Resolved] Changed hosts – Jetpack stats reset and subscribers lost

Viewing 8 replies - 1 through 8 (of 8 total)
  • big67mike
    Member

    @big67mike

    I should add that I don’t believe an email is being sent to the couple subscribers that I’ve picked up since making the switch. I re-added myself as a subscriber and I am not receiving an email with a new post I put up.

    Plugin Author Jeremy Herve
    Jetpack Mechanic

    @jeherve

    With Jetpack, your stats information is connected to a unique blog ID. Sometimes, if a site owner was using a development site or a different address when they set up Jetpack, disconnecting may create a new blog ID. When this happens, it may appear that your stats were lost.

    That’s what happened on your site; it previously used a different site URL, 69.195.124.110/~fashiqo2/ffoad/.

    I have fixed the issue, and you should be able to get your Stats and Subscribers back by going to the Jetpack menu in your dashboard, and disconnecting / reconnecting to WordPress.com.

    Thank you.

    big67mike
    Member

    @big67mike

    Jeremy,

    Thank you very much for your reply! You are correct that I had originally installed WordPress into the ffoad subdirectory, but moved it to the top level domain. However, I have done as you said and disconnected/reconnected to WordPress.com through the Jetpack menu and my stats and subscribers are still unchanged. What am I missing?

    Thank you!

    big67mike
    Member

    @big67mike

    Keep in mind that prior to moving it to 69.195.124.110/~fashiqo2/ffoad/, the site was hosted at GoDaddy at 173.201.93.128. I currently have nikkihuston.com pointed at 173.201.93.128 so I can still access all my WordPress content, but that is the address that fashionfindsonadime.com was pointed to prior to switching hosting companies.

    Plugin Author Jeremy Herve
    Jetpack Mechanic

    @jeherve

    Can you try to disconnect / reconnect once again?

    Thanks.

    big67mike
    Member

    @big67mike

    Jeremy,

    Success! I see that I’ve now lost the data from the last few days, which is no big deal, but thought I’d point that out in case there’s a way to merge the two together. If not, my issue has been fixed! Many thanks for your help!

    Plugin Author Jeremy Herve
    Jetpack Mechanic

    @jeherve

    I merged these few days of data into your current Blog ID.

    Do not hesitate to open a new thread if you have any other questions.

    Happy blogging!

    big67mike
    Member

    @big67mike

    Jeremy,

    You rock! Thank you for going the extra mile.

Viewing 8 replies - 1 through 8 (of 8 total)
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