Support » Plugin: Smash Balloon Social Post Feed » Changed FB pw

  • Resolved username201701


    Hi – I recently changed my password on my Facebook account, and it seems I can no longer feed posts to my site.

    I have cleared the plugin’s access token two times and logged back in and went through the same process to generate a new key.. but I’m still getting the same error. I’ve even set the FB API limit to auto and “check for new posts” every 1 minute, as well as cleared plugin and site cache.

    Error: Error validating access token: The session has been invalidated because the user changed their password or Facebook has changed the session for security reasons.
    Type: OAuthException
    Code: 190
    Subcode: 460

    Please help.
    Thank you

Viewing 1 replies (of 1 total)
  • Hey username201701,

    The type of information we need from you to dig into this issue at a deeper level will involve personal information as it relates to your access token. For us to help you in a private setting can I have you submit a support ticket here and also include your plugin’s current “System Info” which provides us with the best information about the plugin settings that are being used.

    To get your plugin’s System Info go to:

    WordPress DashBoard – Facebook Feed – Settings – Support (tabbed page).
    Select all text in the “System Info” by clicking in the box, copy and then paste the ‘System Info’ into your reply.

    I will wait for your response in our Smash Balloon support queue. Please restate the problem there as it would not necessarily be linked to this support forum.

    Thank you.

Viewing 1 replies (of 1 total)
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