Support » Plugin: WooCommerce » Changed email id which sending ordr confirmation mails but still using old id

  • Resolved ashkan1211

    (@ashkan1211)


    Hello,

    I had one email id as admin email id for my e-commerce site. But after launching the site, I changed that mail id to my proper email id to send order notification emails to customers.

    But I noticed woocommerce still using mu previous email id to send these notifications.
    why this is happening.

    Also can u tell me, is there any way to deactivate order cancel option for user and give credit to user when he request order cancel or return/exchange?

    Suggust any plugin if its there for free.
    thanks

    The page I need help with: [log in to see the link]

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  • Plugin Support laceyrod

    (@laceyrod)

    Automattic Happiness Engineer

    Hi there,

    To make sure I’m on the same page, you’re changing the “From” email address via WooCommerce > Settings > Emails (tab) > email sender options, yet it’s not sticking? This definitely doesn’t sound right, and I haven’t been able to reproduce this.

    Does this happen with just WooCommerce and a default theme active to rule out any conflicts? (Not that I’ve heard of a conflict causing this before.) Also, it might be worth checking into caching?

    You also might look at using an SMTP plugin to send your emails. This allows WordPress to send emails through your email account by rerouting them and is often more reliable.

    Also can u tell me, is there any way to deactivate order cancel option for user and give credit to user when he request order cancel or return/exchange?

    Suggust any plugin if its there for free.

    I was able to find one free plugin you might be interested in using, though I’ve never tested this out myself: https://wordpress.org/plugins/woo-wallet/

    We do have a plugin on the marketplace that will do the trick, and we do provide support and updates for it: https://woocommerce.com/products/smart-coupons/

    There’s a handy article you can read about setting it up with this plugin here: https://www.webtoffee.com/how-give-store-credits-instead-refunds-woocommerce/

    Hope this helps!

    Plugin Support laceyrod

    (@laceyrod)

    Automattic Happiness Engineer

    Howdy,

    This thread has been inactive for a bit, so I’m going to mark it as Resolved now. Please feel free to open a new one if you have any further questions.

    Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)
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