Support » Plugin: WooCommerce » Change your address missing field

  • Resolved voodoochill

    (@voodoochill)


    If an existing customer is logged in, their cart showsa “Change address” link that opens a form to change their address

    However in the form there is no field in which to add their actual street address.

    If a cusomer is not logged in or not registered, the same form is used for Calculate Shipping – in this case it is OK because it is just used to calculate the cost of postage. not to change the shipping address.

    Can someone please help? Thanks

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Rynald0s

    (@rynald0s)

    Automattic Happiness Engineer

    Hi @voodoochill!

    If a cusomer is not logged in or not registered, the same form is used for Calculate Shipping

    This is the intention of having that form. It isn’t meant to change the actual shipping to address. That is done from the checkout page.

    Can you tell me what exactly you are trying to achieve?

    Cheers!

    Can you tell me what exactly you are trying to achieve?

    I’m jkust trying to achieve not having a confused cusomer!

    When logged in it says “Change address” so obviously the customer thinks this is where they change their address for shipping, but they cannot. They have to do that on the next page but they haven’t yet got there so how would they know that is where they do it? They cannot see into the future. It is implied they do this in the cart.

    In this case the customer emailed me to say they were trying to change their address (as they wanted it shipped to a different address) and it looked very much like they should do that on the cart page. It doesn’t say “calculate shipping” like it does for new (not logged in) customers, it just says “Change Address” which implies this is where they change their adress.

    Plugin Support Rynald0s

    (@rynald0s)

    Automattic Happiness Engineer

    Hi @voodoochill!

    I can see why this would be confusing.

    One way to make it a bit more clear for customers is to use something like https://wordpress.org/plugins/loco-translate/ to change the wording to something that makes more sense, like “Change address to calculate new shipping cost”

    Would that work for you?

    Cheers!

    Change address to calculate new shipping cost

    I’m not sure I’m a useability expert to say what would work for customers, all I know is currently the cusdomer did get confused and like you, I can understand why. In the above the word “change” does I think still imply this is where they change the address…

    Maybe something like Calculate cost if shipped to different address (supply shipping address on next page)

    Or calculate shipping if different address

    Perhaps an expert at wording these things could come up with something more elegant.

    Hi all
    I have the same issue , I understand your response but could you let me know how I could modify the CART to remove this “Change address” link that opens a form to change their address.
    I have fixed price for shipping costs and additionally when I test to click on the town name, and then on MANAGE ADDRESS menu , I’m automatically linked on my CHROME SETTINGS ADDRESS.
    It looks very difficult to understand from a customer point of view

    Thanks a lot for your help
    Laurence

    It’s disappointing that this bug is not yet fixed.

Viewing 6 replies - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.