Change the subject line in the reply email

  • Resolved bklynghost

    (@bklynghost)


    5 years, 8 months ago

    Hello!
    Is it possible to remove the “Ticket [x]:” part of the subject in the reply email? I only want to have the customer’s name as a subject to make the replies a bit more human. Maybe apply the shortcodes not only to the body of the emai?

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  • wsdesk

    (@wsdesk)

    5 years, 8 months ago

    Hello,

    Currently, it is not possible to remove the ‘Ticket[x]’ part of the subject in the reply email since we are using this ticket number to track the particular ticket updates while doing the email piping.

    Thanks,

Viewing 1 replies (of 1 total)
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