Support » Plugin: WooCommerce Square » Change sync interval no longer works

  • Resolved squadcar

    (@squadcar)


    The documentation states that the automatic sync interval can be changed:

    
    // sync every 15 minutes instead of every hour
    add_filter( 'wc_square_sync_interval', function( $interval ) {
        return 15 * MINUTE_IN_SECONDS;
    } );
    

    Unfortunately this doesn’t work. A few users had made some process here, but it wasn’t ever solved or addressed by Woocommerce support: https://wordpress.org/support/topic/how-to-change-sync-interval/

    Syncing once every hour isn’t really enough for stores with small inventories. Having to process refunds because a product sold out in-store, but wasn’t updated online, makes this integration much less useable.

    Curious if anyone has managed to make this work?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor mattdallan

    (@mattdallan)

    Hi @squadcar, that filter still works in v2.2.0 so let’s dig into what might be causing the problems you’re having.

    First, let’s check your sync event is setup to recur every 15 minutes.

    To do this:
    1. Visit the action scheduler table by going to WooCommerce > Status > Action Scheduler (tab).
    2. Click to filter only pending scheduled actions, then use the search bar to search for wc_square_sync.
    3. Check the wc_square_sync scheduled action is set for the 15 minutes recurrence (here’s a screenshot of what it should look like: https://d.pr/i/siLz50)
    4. While you’re here, check that the scheduled date is also in the future. If it says something like “2 hours ago” it means cron is not working properly, which means the sync events are not firing off properly

    If this is all setup correctly, something that may be causing your syncs to not occur every 15 minutes is if the sync is still in progress (i.e. if sync process takes longer than 15 minutes)

    If a sync is already in progress, we don’t run another sync and will try again when the next sync interval comes around (15 minutes in your case).

    Do you know roughly how long your sync process is taking? It could be that it’s taking longer than 15 minutes.

    Thread Starter squadcar

    (@squadcar)

    Thanks for the reply @mattdallan. Checking the Action Scheduler shows it still set to “Every 1 hour”. The site in question was setup purely to test the integration, and there’s only 2 products being synced. So the sync time is very short (under 1 minute).

    The wc_square_sync shows under “Pending”, and the time is definitely in the future.

    https://snipboard.io/ZDLqH5.jpg

    I’m using Storefront (clean install with no customizations), with no plugins installed other than Woocommerce/Woocommerce Square.

    Just to double check, the following code works for you when included in your theme’s functions.php?

    
    add_filter( 'wc_square_sync_interval', function( $interval ) {
        return 15 * MINUTE_IN_SECONDS;
    } );
    
    • This reply was modified 1 year, 2 months ago by squadcar.
    Plugin Contributor mattdallan

    (@mattdallan)

    Hi @squadcar,

    Thanks for the update.

    I had a closer look at the code and it looks you need to cancel the existing scheduled action for a new one to be created with the updated interval.

    Can you please click the “cancel” under the wc_square_sync scheduled action, as seen in the screenshot: https://d.pr/i/cfLRV7

    Once you confirm this, I’ll double-check if this manual step is required by running it by the team and then we’ll update our documentation.

    > Just to double check, the following code works for you when included in your theme’s functions.php?

    Yes, that’s correct. I’m using the same code in my functions.php 🙂

    Thread Starter squadcar

    (@squadcar)

    Boom! That did it, thank you sir 🙂

    Plugin Contributor mattdallan

    (@mattdallan)

    Awesome! We’ll get those docs updated.

    Thanks for the report and have a great week!

Viewing 5 replies - 1 through 5 (of 5 total)
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