Support » Plugin: User Registration & User Profile - Profile Builder » Change of e-mail address notification not in HTML format

  • Resolved Arnoud Klaren


    When a user or admin changes a user’s e-mail address, the notification is sent in plain text (and therefore the HTML tags are visible). The other notifications (e.g. password forgotten) seem to work okay. I can’t find a configuration setting. Is it a bug?

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  • Hi,

    What version of Profile Builder and WordPress are you using? Can you tell me what content is displayed in the email address notification?

    Looking forward to your reply.

    Best regards,

    Thread Starter Arnoud Klaren


    Latest versions: WP 4.7.1 and PB Pro 2.5.4

    Notification change of e-mail address (in Dutch):

    <p>Geachte bewoner,</p>
    <p>Het e-mailadres voor kavel {{username}} is gewijzigd.</p>
    <p>Als u dit niet zelf gedaan hebt en u bent nog steeds eigenaar van dit kavel, neem dan a.u.b. contact op met de <a href="{{site_url}}/contact">Administratie</a>.</p>
    <p>Met vriendelijke groet,<br />Webmaster {{site_name}}<br />{{site_url}}</p>

    I also disabled ALL other plugins, but that did not help.

    Happens when I change my e-mail address in a PB form or using wp-admin.


    Thank you for the additional details.

    Since you are using the Pro version please submit a support ticket because we are not allowed to offer support for paid plugins on these free forums.

    The dev team knows about this issue and it is in the to do list. This issue will be fixed in future updates.

    Best regards,

Viewing 3 replies - 1 through 3 (of 3 total)
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