Support » Installing WordPress » Change hosting plans

  • Hey everyone! I need some help

    Yesterday I was on the phone with dodaddy canceling one of my hosting account and merging all my domains to the delux plan I have when all hell broke loose at Godaddy. Their website went down and the support could not help me any more. Today I tried getting help but they just did not understand what I was trying to do.

    I had a website on a different hosting account with them. I downloaded all of the files through FTP locally and changed the Domain to my new hosting account. I uploaded all of the website files to the directory when my domain is pointing to but my website is not working.

    My domain is anappthatsmine.com Error establishing a database connection

Viewing 15 replies - 1 through 15 (of 27 total)
  • esmi

    (@esmi)

    Forum Moderator

    You need to review Moving_WordPress.

    Godaddy deleted my previous database and hosting account. What do i need to do?

    esmi

    (@esmi)

    Forum Moderator

    Do you have a database backup from the old site?

    No I backed it up through godaddy on my other hosting account. It is now expired.

    Well I take that back. I used a plugin a a couple weeks ago. I have a folder in my root that has wp-backups and inside the zip I do see a database.sql

    esmi

    (@esmi)

    Forum Moderator

    What version of WordPress were you running on the old site?

    I just updated in I think the 3.4.somthing on sept 6thish.

    esmi

    (@esmi)

    Forum Moderator

    3.4.2? If so, you could just install WordPress and then restore your database backup file into the new database post-install.

    Ok so just set up a new wordpress then restore the database and upload all my wordpress files into that folder?

    esmi

    (@esmi)

    Forum Moderator

    The only files/folders that you should need to upload will be the wp-content folder & its contents. That contains all of your plugins, themes & uploads. Before you restore the old backup, you may have to make some changes in the database if you are using a different domain name or url. See Moving_WordPress for the details.

    I dont see anywhere in Godaddy database where I can restore a backup locally. All I seee is the option to restore from their backups. They do not have a backup of my database.

    esmi

    (@esmi)

    Forum Moderator

    Contact GoDaddy & ask them for access to Phpmyadmin or a similar database management application.

    About 10 mins ago I was on the phone with godaddy. He told me to set up a new wordpress and then copy the wp-contents and it should go bac to normal and the database does not matter. By setting up a new one it will do the same. For some reason i dont think that is correct. I have to have my old database right?

    Im so sorry esmi. Thank you for the help. Im in panic mode. I really dont want to lose my content and everything. It look like its coming back to life. I just installed wordpress and now Im copying the contents. I logged in the dashboard and now i can see the plugins but my front end website has not changed. still got 500 files left though

    esmi

    (@esmi)

    Forum Moderator

    Yes. He was talking rubbish. Try asking to speak to someone with some experience of WordPress or to second line/tier support. I’ve also tagged this topic for Godaddy as 1 or 2 or their more knowledgeable staff do browse the forums every now and then.

Viewing 15 replies - 1 through 15 (of 27 total)
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