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Lively Chat Support
[resolved] Change chat to appear on another page (13 posts)

  1. Elukka
    Member
    Posted 1 year ago #

    Is it in any way possible to change the live-chat location from the front page to a different one? My client wants it to appear only on a dedicated support page along with other customer support stuff.

    http://wordpress.org/plugins/lively-chat-support/

  2. dallasread
    Member
    Plugin Author

    Posted 1 year ago #

    This is not something supported with the current version. It is on the list of things to do though. We'll probably accomplish this by having a short code to include on the pages you'd like the chat to appear on.

  3. Elukka
    Member
    Posted 1 year ago #

    Thanks for the speedy reply! So for the moment there's no PHP file I could fiddle to accomplish this while waiting for a new version? The plugin itself works really well, thanks for that!

  4. dallasread
    Member
    Plugin Author

    Posted 1 year ago #

    Untested, but you could try changing line 307 on lively-chat-support/chatbox/includes/functions.php to read:

    if (is_page(YOURPAGEID) && $livelychatsupport["online"] != "hidden" && $livelychatsupport["subscriber_email"] != "" && $livelychatsupport["subscriber_name"] != "") {

  5. Elukka
    Member
    Posted 1 year ago #

    Didn't manage to get it to work, but thanks for the replies anyways! Could it have something to do with the site not using default permalinks?

  6. dallasread
    Member
    Plugin Author

    Posted 1 year ago #

    I don't think so.

    I know its silly, but I have to confirm: did you change is_page(YOURPAGEID) to your actual page ID?

    If you want to invite dallas [at] excitecreative.ca to the WP Admin area, I can have a peek as well.

  7. turnerja
    Member
    Posted 1 year ago #

    Elukka,

    Were you able to get the chat to only apear on the page(s) you want?

    I am interested in this. seems silly for the "Email Me" badge to apear on my contact page that has it's own form. I think a shortcode would be great.

  8. Elukka
    Member
    Posted 1 year ago #

    Sorry, been a bit busy and forgot to answer. Yes, I changed the page ID :D
    Didn't help, the chat just disappeared from the front page.

    Unfortunately I cannot give any 3rd party members access to the admin area, so I just need to either keep it on the front page or figure out how to move it with your help. Or wait till it becomes a proper feature. It's not critical, but I do appreciate the help.

  9. dallasread
    Member
    Plugin Author

    Posted 1 year ago #

    Maybe try this on the same line (307 on lively-chat-support/chatbox/includes/functions.php):

    if (is_front_page() && $livelychatsupport["online"] != "hidden" && $livelychatsupport["subscriber_email"] != "" && $livelychatsupport["subscriber_name"] != "") {

  10. Elukka
    Member
    Posted 1 year ago #

    Sorry for the late, late reply (holidays and all that jazz). Your solution worked, so thanks a bunch! Now the chat is displaying only on the support page and not on the front page.

  11. dallasread
    Member
    Plugin Author

    Posted 1 year ago #

    Thanks... glad to hear it!

  12. derekouellette
    Member
    Posted 1 year ago #

    Dallas, I would like to do more or less exactly what Elukka did. I have a dedicated support page for my clients and only want lively chat to appear there because they need to be logged in (i.e. a paying customer) to receive the support.

    Unfortunately I'm just beginning to learn PHP and wonder if you might explain the process of putting that code into the page I want. That might be too much to ask, but if you can I'd really appreciate it.

    By the way, I explored a whole variety of chat support plugins and, in my opinion, yours is the best. Thank you! Looking forward to that update I read you mention in other threads. Keep up the good work. :)

  13. dallasread
    Member
    Plugin Author

    Posted 1 year ago #

    Thanks derekouellette,

    To put Lively Chat on a specific page, no PHP necessary!

    1. Visit the settings tab.
    2. Scroll to the Chatbox Visibility at the bottom.
    3. Put */contact or */logged-in-area in the box (you'll need to change it depending on what page you want to have the chat).
    4. Save your settings.

    Cheers.

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