CF7 Not Working with Safari (version 26.0.1)

Resolved sadhaka
(@sadhaka)

11 months, 4 weeks ago

I had trouble using the contact form with Safari yesterday, and thought it was due to Safari ad-blocker extension, but having removed that, the problem has reappeared.

After form submission, the spinner revolves endlessly.

Works fine on Google Chrome for macOS.

Viewing 8 replies - 1 through 8 (of 8 total)

Thread Starter sadhaka
(@sadhaka)

11 months, 4 weeks ago

If it’s any help, the browser console reports a 403 failure to load a resource, but including a directory which does not exist in WordPress, like:

https://www.example.com/wp-json/contact-form-7/v1/contact-forms/72/feedback

I don’t know of any WordPress directory called “wp-json”.

Plugin Author Takayuki Miyoshi
(@takayukister)

11 months, 4 weeks ago

Where can we see the website in question?

Thread Starter sadhaka
(@sadhaka)

11 months, 3 weeks ago

The error seems intermittent, which is annoying to debug, but on one site it happens a lot:

https://www.charlesastor.com/contact/

Plugin Author Takayuki Miyoshi
(@takayukister)

11 months, 3 weeks ago

What other plugins and theme do you use on the site?

Thread Starter sadhaka
(@sadhaka)

11 months, 3 weeks ago

Thank you. The plugins on that site are:

Admin Slug Column
https://en-gb.wordpress.org/plugins/admin-slug-column/

Advanced Editor Tools
https://en-gb.wordpress.org/plugins/tinymce-advanced/

Akismet Anti-spam: Spam Protection
https://en-gb.wordpress.org/plugins/akismet/

Breadcrumb Block
https://en-gb.wordpress.org/plugins/breadcrumb-block/

Classic Editor
https://en-gb.wordpress.org/plugins/classic-editor/

Classic Menu Block
https://en-gb.wordpress.org/plugins/classic-menu-block/

Contact Form 7
https://en-gb.wordpress.org/plugins/contact-form-7/

Modern Footnotes
https://en-gb.wordpress.org/plugins/modern-footnotes/

To Top
https://en-gb.wordpress.org/plugins/to-top/

Yoast SEO
https://en-gb.wordpress.org/plugins/wordpress-seo/

Plugin Author Takayuki Miyoshi
(@takayukister)

11 months, 3 weeks ago

Try switching to the default theme, deactivating all plugins excluding Contact Form 7, Akismet Anti-spam, Classic Editor and Yoast SEO, and clearing all cache data.

Why you are advised to deactivate plugins and switch to the default theme.

Thread Starter sadhaka
(@sadhaka)

11 months, 3 weeks ago

That debugging would have been a mammoth task since the problem was not only intermittent but affected all contact forms on many sites.

Fortunately however I’m pretty certain that the cause is the use of a particular Safari extension. I’m alerting the extension developers to look into it.

Sorry for the false alarm and thanks for your help.

Thread Starter sadhaka
(@sadhaka)

11 months, 3 weeks ago

Scratch that about the Safari extension: I disabled and deleted it, rebooted and I still get intermittent contact form spinners. They’re the exception, not the rule, but they always come at some point.

But why only on Safari browser I don’t know (which to me kind of rules out plug-in conflicts).

Viewing 8 replies - 1 through 8 (of 8 total)

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