Title: Certificate error
Last modified: July 20, 2020

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# Certificate error

 *  Resolved [akanitony](https://wordpress.org/support/users/akanitony/)
 * (@akanitony)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/certificate-error-4/)
 * [https://snipboard.io/gK5oTJ.jpg](https://snipboard.io/gK5oTJ.jpg) I don’t understand
   what this means but it happens when Students try to download their Certificates
   the Certificate format is in jpg I don’t know why that happens
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcertificate-error-4%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [supportstylemix](https://wordpress.org/support/users/supportstylemix/)
 * (@supportstylemix)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/certificate-error-4/#post-13149827)
 * Hi,
 * Thanks for reaching us.
 * It seems you have used the wrong value on the certificates settings. Please submit
   a support request on our website so we can access your admin panel in order to
   explore the issue.
 * regards
 *  Thread Starter [akanitony](https://wordpress.org/support/users/akanitony/)
 * (@akanitony)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/certificate-error-4/#post-13170778)
 * This has been resolved it was due to a color combination error
 *  Plugin Support [supportstylemix](https://wordpress.org/support/users/supportstylemix/)
 * (@supportstylemix)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/certificate-error-4/#post-13179512)
 * We are glad that the issue was fixed.
 * Feel free to contact us if there would be any other questions.
 * regards
 *  [CarlosArango](https://wordpress.org/support/users/carlosarango/)
 * (@carlosarango)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/certificate-error-4/#post-13426492)
 * Hi.
    How do you fix it? can you share? I have the same.
 * Thanks in advance.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Certificate error’ is closed to new replies.

 * ![](https://ps.w.org/masterstudy-lms-learning-management-system/assets/icon-256x256.
   gif?rev=2846471)
 * [MasterStudy LMS WordPress Plugin – for Online Courses and Education](https://wordpress.org/plugins/masterstudy-lms-learning-management-system/)
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 * 4 replies
 * 3 participants
 * Last reply from: [CarlosArango](https://wordpress.org/support/users/carlosarango/)
 * Last activity: [5 years, 6 months ago](https://wordpress.org/support/topic/certificate-error-4/#post-13426492)
 * Status: resolved