Support » Plugin: Constant Contact Forms » CC plugin for WP only captures email address

  • The forms feature that purportedly integrates with WP does only one thing well: capture an email address and put it in whatever CC email list you’d like. What it does not do well is capturing other information (i.e., a custom text field for comments, or a custom text field that may be requesting specific information like “how many adults” for an RSVP-style form). CC support told me I was not using the “official WP CC plugin,” which I am!

    The issue I saw had to do with the opt in check off box that shows at the bottom of the fields. There are now 3 scenarios that I have noticed through testing:

    1. If I remove the opt in check off box (as a feature at the bottom of the form) created in the Constant Contact plug in, I receive the email with all the form entries.

    2. If I leave the opt in check off box on the form, fill out the form but do not click the check off box, I get nothing (no email with the entries, and of course no opt in for the subscriber).

    3. If I leave the opt in check off box on the form, fill out the form and also click the opt in check off box, I get no email with the entries, but I do get an opt in for the subscriber.

    I am removed the optional check off box because it fouls up the whole purpose of my RSVP form (to gather entered info). What I asked CC but get not get a response, was if the entry data is stored somewhere either within WP or CC. I ask about the possibility of stored data (stored entries) because now I fear that site visitors have been entering data into the form that I have never received.

    If you know if form entries are stored anywhere, let me know. They do not show anywhere in the CC contact record.

    • This topic was modified 3 months, 1 week ago by tganey.
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