Support » Plugin: Constant Contact Forms » CC form not adding contact to CC list

  • katrinabecker47

    (@katrinabecker47)


    Hi, my form is submitting (I receive email notifications) but it is not adding a new contact to the specified list. I’ve tried enabling “Bypass Constant Contact cron scheduling”, and enabling and disabling the opt-in checkbox. My other “email signup” form (at the footer of our website) adds contacts to the list just fine.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Constant Contact

    (@constantcontact)

    Hi again.

    Have you enabled the debugging feature at Settings > Support > “Enable logging for debugging purposes.” checkbox?

    Once you enable that, we can try submitting to the form again and see if anything shows up for errors.

    Thread Starter katrinabecker47

    (@katrinabecker47)

    Ok I just enabled the debugging feature and submitted the form again.

    Plugin Author Constant Contact

    (@constantcontact)

    Just submitted to the form as well. If there’s any errors creeping through, they should be logged in the newly revealed “Debug Logs” menu item. Can you please check for anything in the textarea on that new page, an provide here so we can review as well.

    Thread Starter katrinabecker47

    (@katrinabecker47)

    Here is the debug log:

    [2022-04-26 18:26:29] API.INFO: Contact set to be updated [“Extra information”,[{“form”:”Contact Us”}]] []

    Plugin Author Constant Contact

    (@constantcontact)

    Hmm. Not much there thus far, and nothing that indicates errors were had.

    Can you double check the list in question to see if maybe yours or my own submission was successful?

    Thread Starter katrinabecker47

    (@katrinabecker47)

    Just checked and nothing was added to the list.

    Plugin Author Constant Contact

    (@constantcontact)

    Hmm. Willing to reach out and contact us off the forums so we can attempt to debug this at a deeper level?

    If yes, please reach out to apisupport@constantcontact.com and CC support@pluginize.com. Please provide https://wordpress.org/support/topic/cc-form-not-adding-contact-to-cc-list/ as part of the reply so we can correlate the ticket with the appropriate forum thread.

    Thanks

    Plugin Author Constant Contact

    (@constantcontact)

    For anyone coming by, the form in question is using the “Opt In” functionality and when that is utilized, a submitting user needs to check that in order to be added to the list in question. When the “Opt In” checkbox is not used, then they should be getting added right away.

    This is in part due to the plugin being able to serve as a very basic contact form as well, which may not need to have them added to any lists.

    Hope that helps future people.

Viewing 8 replies - 1 through 8 (of 8 total)
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