CC form fields not showing up?

Resolved piltdownman
(@piltdownman)

2 years, 9 months ago

Hi – My Stripe form that shows up on the Checkout page is not showing any form fields. Or to be more specific, they appear to only be one character wide. I have tried rolling back Woo and Strip to v5.8 but that didn’t help. Any help would be greatly appreciated!

Many thanks!

The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

(@oaoyadeyi)

Can you share the action performed that triggers this error? Can you also share a screenshot of the error via https://imgbb.com or https://snipboard.io?

Thread Starter

piltdownman

(@piltdownman)

2 years, 9 months ago

https://ibb.co/yBsmY8C

If a product is added to the cart, then you proceed to the Checkout page, this is what you are presented with. Thanks.

Igor H

(@ihereira)

2 years, 9 months ago

Hello,

Did the issue start after a recent update?

To check this much better could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.

Thank you.

Thread Starter

piltdownman

(@piltdownman)

2 years, 9 months ago

Might have been WP 5.9. Just happened over the past few days. I was alerted today.

Out of log below….


### WordPress Environment ###

WordPress address (URL): https://aboutcnd.com
Site address (URL): https://aboutcnd.com
WC Version: 5.8.0
REST API Version: ✔ 5.8.0
WC Blocks Version: ✔ 5.9.1
Action Scheduler Version: ✔ 3.3.0
WC Admin Version: ✔ 2.7.2
Log Directory Writable: ✔
WP Version: 5.9.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: –
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.28
PHP Post Max Size: 128 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.23-MariaDB-cll-lve
Max Upload Size: 128 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 6.2.1
WC Database Prefix: wp0c_
Total Database Size: 87.45MB
Database Data Size: 72.26MB
Database Index Size: 15.19MB
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wp0c_woocommerce_order_itemmeta: Data: 1.52MB + Index: 0.52MB + Engine InnoDB
wp0c_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp0c_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp0c_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp0c_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp0c_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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Hide errors from visitors: ✔

### Active Plugins (36) ###

Template Library and Redux Framework: by Extendify – 4.3.11
Akismet Anti-Spam: by Automattic – 4.2.2
All-in-One WP Migration: by ServMask – 7.56
Amber Core: by HasTech – 1.0.0
iThemes Security: by iThemes – 8.0.2
Blog Designer Pack: by InfornWeb – 2.3
Classic Editor: by WordPress Contributors – 1.6.2
Classic Widgets: by WordPress Contributors – 0.3
CMB2: by CMB2 team – 2.10.1
Contact Form 7: by Takayuki Miyoshi – 5.5.6
Disable Comments: by WPDeveloper – 2.3.3
Elementor: by Elementor.com – 3.5.5
ELEX Hide WooCommerce Shipping Methods: by ELEXtensions – 1.0.9
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.3.4
Grid/List View for WooCommerce: by BeRocket – 1.1.3.3
Hide/Remove Metadata: by Catch Plugins – 1.2.5
HT Mega - Absolute Addons for Elementor Page Builder: by HasThemes – 1.8.2
iframe: by webvitaly – 4.5
Ninja Forms: by Saturday Drive – 3.6.7
NitroPack: by NitroPack LLC – 1.5.9
Real-Time Find and Replace: by Marios Alexandrou – 4.0.2
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
Slider Revolution: by ThemePunch – 6.2.2
SiteOrigin Widgets Bundle: by SiteOrigin – 1.30.1
SSL Insecure Content Fixer: by WebAware – 2.7.2
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.22.5

ELEX USPS WooCommerce Shipping: by ELEX – 4.3.4
WP Sheet Editor - WooCommerce Products: by WP Sheet Editor – 1.7.12
WooCommerce Accepted Payment Methods: by jameskoster – 0.7.0
WooCommerce Advanced Shipping Packages: by Jeroen Sormani – 1.1.7
WooCommerce Stripe Gateway: by WooCommerce – 5.8.0
WooCommerce Shipping & Tax: by WooCommerce – 1.25.23
WooCommerce: by Automattic – 5.8.0 (update to version 6.2.1 is available)
Yoast SEO: by Team Yoast – 18.2
WP Rollback: by GiveWP.com – 1.7.1
Heartbeat Control by WP Rocket: by WP Rocket – 2.0

### Inactive Plugins (16) ###

Advanced Flat Rate Shipping For WooCommerce (Premium): by theDotstore – 4.0.2
Jetpack: by Automattic – 10.6
LiteSpeed Cache: by LiteSpeed Technologies – 4.5.0.1
Product CSV Import Export (BASIC): by WebToffee – 2.1.7
Really Simple SSL: by Really Simple Plugins – 5.2.3
Templatemela Custom Post: by Templatemela – 1.0
Templatemela Shortcodes: by Templatemela – 1.0
Templatemela SlideShow: by Templatemela – 1.0
Variation Swatches for WooCommerce: by Woosuite – 2.1.4
W3 Total Cache: by BoldGrid – 2.2.1
WooSidebars: by WooCommerce – 1.4.5
Wordfence Security: by Wordfence – 7.5.8
WordPress Importer: by wordpressdotorg – 0.7
WP STAGING: by WP-STAGING – 2.9.5
YITH WooCommerce Compare: by YITH – 2.11.0
YITH WooCommerce Wishlist: by YITH – 3.6.0

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: ✔
Force SSL: ✔
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #3014 - /raw-dog-food/
Cart: #3727 - /cart/
Checkout: #1757 - /checkout/
My account: #2696 - /my-account/
Terms and conditions: #4063 - /terms-conditions/

### Theme ###

Name: Amber
Version: 1.0.0
Author URL: #
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Overrides: amber/woocommerce/archive-product.php
amber/woocommerce/cart/cart.php version 3.4.0 is out of date. The core version is 3.8.0
amber/woocommerce/cart/mini-cart.php version 3.3.0 is out of date. The core version is 5.2.0
amber/woocommerce/checkout/form-checkout.php version 2.3.0 is out of date. The core version is 3.5.0
amber/woocommerce/content-product.php version 3.4.0 is out of date. The core version is 3.6.0
amber/woocommerce/content-single-product.php version 3.4.0 is out of date. The core version is 3.6.0
amber/woocommerce/content-widget-product.php version 3.3.0 is out of date. The core version is 3.5.5
amber/woocommerce/global/breadcrumb.php
amber/woocommerce/global/quantity-input.php version 3.4.0 is out of date. The core version is 4.0.0
amber/woocommerce/loop/add-to-cart.php
amber/woocommerce/loop/loop-end.php
amber/woocommerce/loop/loop-start.php
amber/woocommerce/loop/pagination.php
amber/woocommerce/single-product/add-to-cart/variable.php version 3.4.1 is out of date. The core version is 3.5.5
amber/woocommerce/single-product/product-image.php version 3.3.2 is out of date. The core version is 3.5.1
amber/woocommerce/single-product/product-thumbnails.php version 3.3.2 is out of date. The core version is 3.5.1
amber/woocommerce/single-product/short-description.php
amber/woocommerce/single-product/tabs/tabs.php version 2.4.0 is out of date. The core version is 3.8.0
amber/woocommerce/single-product/title.php
amber/woocommerce/single-product.php

Outdated Templates: ❌
					
					
						Learn how to update

### Action Scheduler ###

Complete: 31
Oldest: 2022-01-26 19:57:47 -0500
Newest: 2022-02-25 14:01:20 -0500

### Status report information ###

Generated at: 2022-02-25 18:39:25 -05:00

Igor H

(@ihereira)

2 years, 9 months ago

Hello,

Thank you so much for sending this information.

You can contact your theme support for further assistance.

Also, can you please switch the theme temporarily to Storefront then check again?

Let us know if this makes a difference. Thanks.

Thread Starter

piltdownman

(@piltdownman)

2 years, 9 months ago

This theme is no longer supported.

I tried to use the Storefront theme and it returned an error when I tried to use it.

I’m thinking about using the host to rollback the entire site….

Margaret S. woo-hc

(@margaretwporg)

2 years, 9 months ago

Hi @piltdownman

Thanks for sharing the System Status Report. I see that your WooCommerce database does not match the WooCommerce version. That is probably because you rolled back Woo, as you mentioned.

A mismatch between the two can send incorrect signals and has been found to cause a variety of unusual behavior. Therefore, be sure to update your WooCommerce version.

The link to the screenshot you shared seems to be unreachable: https://ibb.co/yBsmY8C

I tried to use the Storefront theme and it returned an error when I tried to use it.

The cause behind the main issue is very likely to be due to a conflict with another plugin or theme. It is strongly recommended that you check whether the issue persists when you change to a default WP theme like Twenty Twenty-One or Storefront, and deactivate all plugins apart from WooCommerce. If this issue does not persist at this point, you’ll want to reactivate your theme/plugins one by one until you find the one causing the issue. Here’s the conflict test guide for reference: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

If you don’t want to run the test on your live production site, you can create a duplicate/staging site. Many hosting providers offer site staging facilities, but if you don’t have such a feature, you can create one with the WP Staging plugin.

Let us know how it goes – we’ll be happy to assist further.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘CC form fields not showing up?’ is closed to new replies.

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