Support » Plugin: Crisp - Live Chat and Chatbot » Caution! Hidden Paid Subscription

  • When you install the Plugin and create your account at the crisp website you will automatically subscribe to the pro plan which is only for free for 14 days!

    So this plugin is not for free until you chance your plan to the basic one.

    The advertisement is very irritating. Everywhere they tell you that the chat plugin is free, even on the registration page.

    The plugin connects to the crisp server. So the chats will be recorded there. You have to mention this in your privacy policy. Also you have to block loading the chatbox – a lot of cookies and the external script – before the visitor has accepted the cookies. I am not sure if this is possible. So I assume the plugin is not DSGVO compatible although the developer comes from France.

    The service itself works great with the app ecosystem they offer.

    I tried to delete my account after testing the service – which is difficult – but it finally worked – you have to delete the website from the crisp dashboard first.

    • This topic was modified 6 months, 1 week ago by realmaker.
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  • Plugin Author



    Crisp has a free plan and it is even possible to subscribe without providing any credit card information. By default, we don’t even ask you to pay for Crisp.

    To get the Pro or Unlimited subscription, it is required to get a subscription and a credit card attached to your account. There is a 14 days tray on the Unlimited plan, but after that, you can use Crisp using the basic free plan.

    From what I understand, you added a credit card to your Crisp account and continued using the Pro plan. Mistakes happen, you can contact our customer support on They can refund.

    Crisp is a SaaS platform, so yes, the plugin connects to our servers, based in the EU. You can check our GDPR statement here:

    Crisp requires some cookies to work. Those are technical cookies, used to make the chat persistent. Otherwise, every time visitors change the page, the chat would be reset, and submited messages lost.

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