• Resolved PumpaXXL

    (@pumpaxxl)


    Hi, we collect user registrations with your plugin on some sites and then we use https://www.wpallimport.com/export/ plugin for exporting the data. This plugin uses cron to export the data to xls file which sits on the server and I can download it whenever I need it.

    The problem is that when your plugin is activated, the cron of the other plugin actually produces empty xls file. We have one site with older version of User Registration plugin (1.7.6) and the cron exports are working fine there. But the latest version is blocking the exports.

    My guess is that it may not be just one export plugin problem. You may actually block more if the problem is not ok working cron.

    Thanks,
    Pavel.

Viewing 7 replies - 1 through 7 (of 7 total)
  • PumpaXXL

    (@pumpaxxl)

    I have tested several other user registration plugins and none of them causes the problem. I have testing site for you if you are interested.

    PumpaXXL

    (@pumpaxxl)

    Can I downgrade the plugin to the version where it works with the other one? Is there a link to download previous versions?

    Thanks.

    Plugin Support Deepak Sharma

    (@sharmadpk03)

    Hi @pumpaxxl,

    Sorry for the inconvenience caused. If you are interested in downloading the older version then you can download it from the wordpress.org itself. You can find the older version there.

    However, I would like to request you to contact our developer team regarding this issue so that they can follow you up for the fix. You can contact the team here https://wpeverest.com/contact/ and someone from the team will get back to you.

    Regards!

    PumpaXXL

    (@pumpaxxl)

    Hi @sharmadpk03,

    I will contact your dev team as you suggested and thanks for the tip. There is actually a useful plugin for downgrading other plugins: https://wordpress.org/plugins/wp-rollback/.

    Thanks for the response and great plugin!
    Pavel.

    PumpaXXL

    (@pumpaxxl)

    Hi, so the message from your developers is that it is the other plugin problem. To be honest I am not sure about that. The problems started when you updated your plugin, they did not updated their plugin. Also, no other registration plugins causes the problem.

    Well, we have to swith to Ultimate Member.

    Regards,
    Pavel.

    Plugin Support sanjuacharya77

    (@sanjuacharya77)

    Hi @pumpaxxl

    Sorry for the inconvenience caused.

    Glad to inform you that the issue has been fixed on your site. Do verify from your side too.

    Regards!

    Yes, I have got the email. There will be fixed version of the plugin soon.

    Thanks!
    Pavel.

    • This reply was modified 6 months, 4 weeks ago by PumpaXXL.
    • This reply was modified 6 months, 4 weeks ago by PumpaXXL.
Viewing 7 replies - 1 through 7 (of 7 total)
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