Support » Plugin: WP Live Chat Support » Caused my website to be hijacked – Avoid at all costs

  • Used this plugin without issue for a couple of months.

    Was contacted by a customer stating they couldn’t access my website. On viewing the website on desktop and mobile it turned out it had been hijacked, meaning it redirected to spam and harmful website when loading up.

    Checked my Google ranking and it had slipped down. Checked my Google Ads and they had all been suspended.

    Did some troubleshooting and searches and saw that it was this plugin that was the cause due to the developers leaving a security flaw in the coding, which allowed hackers to inject malicious code into my website.

    After four hours of trying to fix this I’m finally back up and running. Although I’ve probably lost customers, it’s made me look foolish when people visit the website, and took a hit on my Google ranking.

    Totally unacceptable back door left in by the developers and very costly, total shambles. Will never use again and would recommend you avoid this plugin at all costs, at the risk of losing your website.

    • This topic was modified 3 months, 2 weeks ago by  tommarvellous.
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