Cause white page during setting

  • Resolved alexlii

    (@alexlii)


    5 years, 4 months ago

    http://prntscr.com/lxw78o

    Apple Pay domain verification failed. Please check the log to see the issue. (Logging must be enabled to see recorded logs)

    please check that screenshot, in this case, once click stripe to setup, it will caused white page in safari.

    It will show 500error in Chrome:http://prntscr.com/lxwuu5

    it seems that Apple pay will auto enabled once stripe plugin is activated?

    • This topic was modified 5 years, 4 months ago by alexlii.
Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support melinda a11n

    (@melindahelt)

    Automattic Happiness Engineer

    5 years, 4 months ago

    Hi there!

    Have you enabled logging as mentioned there? If so the log will tell you why.

    Have you added the Apple verification file as described here?

    https://stripe.com/docs/stripe-js/elements/payment-request-button#verifying-your-domain-with-apple-pay

    Please let us know, thanks!

    Thread Starter alexlii

    (@alexlii)

    5 years, 4 months ago

    1. No, I did not add apple file.
    2. I did not find where to enable log:http://prntscr.com/lxww3d, if you know how to enable log in this case, PLEASE LET ME KNOW.
    3. I test it on another subsite, UNCHECK inline credit card Form/Payment Request Buttons/buy/dark to trigger this issue: http://prntscr.com/lxwy72
    4.delete it and reinstalled it can not fix it.

    • This reply was modified 5 years, 4 months ago by alexlii.
    • This reply was modified 5 years, 4 months ago by alexlii.
    • This reply was modified 5 years, 4 months ago by alexlii.
    Plugin Support melinda a11n

    (@melindahelt)

    Automattic Happiness Engineer

    5 years, 4 months ago

    Hi there, the logging checkbox can be seen in your second screenshot at https://prnt.sc/lxwy72

    Once you check that and save everything that should write to your logs a description of why it is failing.

    However, you do also need to follow the steps at https://stripe.com/docs/stripe-js/elements/payment-request-button#verifying-your-domain-with-apple-pay to verify as that will cause it to fail.

    Thread Starter alexlii

    (@alexlii)

    5 years, 4 months ago

    Sorry, I am not going setup apple pay, that is my mis setup,

    it would be ok if you could help to reset stripe in this case. thanks

    • This reply was modified 5 years, 4 months ago by alexlii.
    Thread Starter alexlii

    (@alexlii)

    5 years, 4 months ago

    the logging checkbox can be seen in your second screenshot at https://prnt.sc/lxwy72

    Since I can not access that page, it just show white page in Safari and 500 error in Chrome, so I can not enable that log.

    Thanks

    Plugin Support melinda a11n

    (@melindahelt)

    Automattic Happiness Engineer

    5 years, 4 months ago

    I would suggest deleting the stripe plugin from your wp-content/plugins folder via FTP and then starting over with setting it up.

    Thread Starter alexlii

    (@alexlii)

    5 years, 4 months ago

    tried again, but failed, it seems stored the setting into database, so this way does not work, awaiting for your further instructions, thanks.

    Thread Starter alexlii

    (@alexlii)

    5 years, 4 months ago

    Basically, this issue was triggered by the following setting, lack of apple setting with 500 error in Chrome and white page in Safari:

    UNCHECK inline credit card Form/Payment Request Buttons/buy/dark to trigger this issue: http://prntscr.com/lxwy72

    But still here are our enverioment for your trace the issue:

    WC Version: 3.5.3
    Log Directory Writable: ✔
    WP Version: ❌ 4.9.8 – There is a newer version of WordPress available (5.0.2)
    WP Multisite: ✔
    WP Memory Limit: 4 GB
    WP Debug Mode: –
    WP Cron: –
    Language: en_US
    External object cache: ✔

    ### Server Environment ###

    Server Info: nginx/1.15.6
    PHP Version: 7.2.12-1+ubuntu16.04.1+deb.sury.org+1
    PHP Post Max Size: 100 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.47.0
    OpenSSL/1.0.2g

    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.1.37-MariaDB-1~xenial
    Max Upload Size: 80 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (34) ###

    Advanced Shipping Validation for WooCommerce: by Jeroen Sormani – 1.1.3 – Not tested with the active version of WooCommerce
    WordPress Username Availability Checker: by Brajesh Singh – 1.1.2
    Captcha Them All: by Benjamin Guy – 1.3.2 – Not tested with the active version of WooCommerce
    Flexible Checkout Fields: by WP Desk – 1.7.2
    K Elements: by SeventhQueen – 4.3.5.1
    Paid Memberships Pro: by Stranger Studios – 1.9.5.6
    Plugins Garbage Collector: by Vladimir Garagulya – 0.10.3
    Paid Memberships Pro – BuddyPress Add On: by Paid Memberships Pro – 1.1.1
    Paid Memberships Pro – Multiple Memberships per User: by Square Lines LLC and Stranger Studios – .5
    Paid Memberships Pro – WooCommerce Add On: by Stranger Studios – 1.6.1 – Not tested with the active version of WooCommerce
    Product ID Permalink for WooCommerce: by suifengtec – 0.9.0 – Not tested with the active version of WooCommerce
    Useso take over Google: by Bruno Xu – 1.8
    Woo WeChatPay: by Alexandre Froger – 1.3
    WooCommerce Advanced Free Shipping: by Jeroen Sormani – 1.1.3 – Not tested with the active version of WooCommerce
    WooCommerce Stripe Gateway: by WooCommerce – 4.1.13
    Booster for WooCommerce: by Algoritmika Ltd – 4.1.0
    WooCommerce: by Automattic – 3.5.3
    WP Weixin Pay: by Alexandre Froger – 1.3
    WP Weixin: by Alexandre Froger – 1.3
    Redis Object Cache: by Till Krüss – 1.4.1
    Nginx Helper: by rtCamp – 2.0.1
    User Role Editor: by Vladimir Garagulya – 4.42
    BuddyPress: by The BuddyPress Community – 4.1.0
    Multisite Auth: by Samuel Elh – 0.1.4
    Snitch: by pluginkollektiv – 1.1.7
    myCRED: by myCred – 1.7.9.8
    WP Widget Disable: by required – 1.9.0
    SSL Insecure Content Fixer: by WebAware – 2.7.2
    Limit Login Attempts Reloaded: by wpchefgadget – 2.7.1
    Network Mass Email: by Kenny Zaron – 1.5
    Secure Invites: by Chris Taylor – 1.2.5
    Multisite User Management: by Brent Shepherd – 1.1
    IP Geo Block: by tokkonopapa – 3.0.17
    Easy Updates Manager: by Easy Updates Manager Team – 7.0.3

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: HKD ()
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    ### Templates ###

    Overrides: kleo/woocommerce/cart/cart.php
    kleo/woocommerce/cart/cross-sells.php
    kleo/woocommerce/checkout/form-checkout.php
    kleo/woocommerce/content-product.php
    kleo/woocommerce/content-single-product.php
    kleo/woocommerce/loop/loop-start.php
    kleo/woocommerce/myaccount/my-address.php
    kleo/woocommerce/product-searchform.php
    kleo/woocommerce/single-product/product-image.php
    kleo/woocommerce/single-product/product-thumbnails.php
    kleo/woocommerce/single-product/related.php
    kleo/woocommerce/single-product/tabs/tabs.php
    kleo/woocommerce/single-product/up-sells.php

    Plugin Support melinda a11n

    (@melindahelt)

    Automattic Happiness Engineer

    5 years, 4 months ago

    I think we’ve gone as far as we can via the public form here.

    Could you please contact us at WooCommerce.com > My Account > Tickets? You may need to create an account. We will be able to help you further there.

    Please include this link in your ticket: https://wordpress.org/support/topic/cause-white-page-during-setting/

    And also, please include a new copy of your status report with the ticket that includes the database section as well.

Viewing 9 replies - 1 through 9 (of 9 total)
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