Title: Category Tickbox Last modified: June 27, 2019 --- # Category Tickbox * Resolved [connor234](https://wordpress.org/support/users/connor234/) * (@connor234) * [6 years, 9 months ago](https://wordpress.org/support/topic/category-tickbox/) * Hi there, * While using the Analytics > Categories area there is an issue, when you select the tickbox just to the left of the Category column it causes the page to crash. Please see image to see the tickboxes in question; [http://prntscr.com/o7ap3u](http://prntscr.com/o7ap3u) * Is this only our case and if so how can we fix this? * Cheers. Viewing 8 replies - 1 through 8 (of 8 total) * [Ron Rennick](https://wordpress.org/support/users/wpmuguru/) * (@wpmuguru) * [6 years, 9 months ago](https://wordpress.org/support/topic/category-tickbox/#post-11678663) * Thanks for reporting the issue. * Checking one of the category boxes works in my install. Does you see any errors in your browser console? * Also, could you provide us with the list of active plugins from your WooCommerce system status report? * Thread Starter [connor234](https://wordpress.org/support/users/connor234/) * (@connor234) * [6 years, 9 months ago](https://wordpress.org/support/topic/category-tickbox/#post-11678872) * Hi Ron, * Yeah, there are two errors that occur when clicking on the category tickbox and they are shown in the following image here; [http://prntscr.com/o7h255](http://prntscr.com/o7h255). * Here is a system report, nothing is jumping out at me with this but maybe you might see something; * ``` ### WordPress Environment ### WordPress address (URL): https://hidden.co.uk Site address (URL): https://hidden.co.uk WC Version: 3.6.3 Log Directory Writable: ✔ WP Version: 5.2.2 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: ✔ WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache/2.4.39 (Unix) mod_hive/6.27 OpenSSL/1.0.1e-fips mod_fastcgi/2.4.6 PHP Version: 7.1.30 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version PHP Post Max Size: 256 MB PHP Time Limit: 600 PHP Max Input Vars: 1000 cURL Version: 7.59.0 OpenSSL/1.0.2r SUHOSIN Installed: – MySQL Version: 5.6.36-82.1-log Max Upload Size: 256 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 3.6.3 WC Database Prefix: wpfm_ MaxMind GeoIP Database: ✔ Total Database Size: 65.05MB Database Data Size: 53.81MB Database Index Size: 11.24MB wpfm_woocommerce_sessions: Data: 2.02MB + Index: 0.02MB wpfm_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB wpfm_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB wpfm_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB wpfm_woocommerce_order_items: Data: 0.19MB + Index: 0.08MB wpfm_woocommerce_order_itemmeta: Data: 1.52MB + Index: 1.81MB wpfm_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB wpfm_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB wpfm_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB wpfm_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB wpfm_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB wpfm_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB wpfm_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB wpfm_woocommerce_log: Data: 0.02MB + Index: 0.02MB log: Data: 0.02MB + Index: 0.00MB wpfm_ariadminer_connections: Data: 0.02MB + Index: 0.00MB wpfm_aryo_activity_log: Data: 0.44MB + Index: 0.00MB wpfm_aws_index: Data: 0.02MB + Index: 0.00MB wpfm_blc_filters: Data: 0.02MB + Index: 0.00MB wpfm_blc_instances: Data: 0.06MB + Index: 0.05MB wpfm_blc_links: Data: 0.19MB + Index: 0.06MB wpfm_blc_synch: Data: 0.02MB + Index: 0.02MB wpfm_commentmeta: Data: 0.02MB + Index: 0.03MB wpfm_comments: Data: 0.17MB + Index: 0.13MB wpfm_dlm_order: Data: 0.02MB + Index: 0.00MB wpfm_dlm_order_customer: Data: 0.02MB + Index: 0.02MB wpfm_dlm_order_item: Data: 0.02MB + Index: 0.02MB wpfm_dlm_order_transaction: Data: 0.02MB + Index: 0.02MB wpfm_dlm_session: Data: 0.02MB + Index: 0.00MB wpfm_download_log: Data: 0.02MB + Index: 0.02MB wpfm_email_log: Data: 4.52MB + Index: 0.00MB wpfm_eum_logs: Data: 0.02MB + Index: 0.00MB wpfm_fmera_fields: Data: 0.02MB + Index: 0.00MB wpfm_fmera_meta: Data: 0.02MB + Index: 0.00MB wpfm_image_hover_ultimate_list: Data: 0.02MB + Index: 0.00MB wpfm_image_hover_ultimate_style: Data: 0.02MB + Index: 0.00MB wpfm_links: Data: 0.02MB + Index: 0.02MB wpfm_ms_snippets: Data: 0.02MB + Index: 0.00MB wpfm_nm_personalized: Data: 0.02MB + Index: 0.00MB wpfm_options: Data: 3.17MB + Index: 0.16MB wpfm_pmxi_files: Data: 0.02MB + Index: 0.00MB wpfm_pmxi_history: Data: 0.02MB + Index: 0.00MB wpfm_pmxi_imports: Data: 3.52MB + Index: 0.00MB wpfm_pmxi_posts: Data: 0.09MB + Index: 0.00MB wpfm_pmxi_templates: Data: 0.02MB + Index: 0.00MB wpfm_postmeta: Data: 17.52MB + Index: 4.03MB wpfm_posts: Data: 2.47MB + Index: 0.41MB wpfm_redirection_404: Data: 0.02MB + Index: 0.06MB wpfm_redirection_groups: Data: 0.02MB + Index: 0.03MB wpfm_redirection_items: Data: 0.02MB + Index: 0.09MB wpfm_redirection_logs: Data: 0.02MB + Index: 0.08MB wpfm_relevanssi: Data: 1.52MB + Index: 1.48MB wpfm_relevanssi_log: Data: 0.02MB + Index: 0.00MB wpfm_relevanssi_stopwords: Data: 0.02MB + Index: 0.00MB wpfm_snippets: Data: 0.08MB + Index: 0.00MB wpfm_strong_views: Data: 0.02MB + Index: 0.00MB wpfm_termmeta: Data: 0.06MB + Index: 0.06MB wpfm_terms: Data: 0.02MB + Index: 0.03MB wpfm_term_relationships: Data: 0.17MB + Index: 0.11MB wpfm_term_taxonomy: Data: 0.02MB + Index: 0.03MB wpfm_usermeta: Data: 1.36MB + Index: 0.41MB wpfm_users: Data: 0.02MB + Index: 0.05MB wpfm_wc_admin_notes: Data: 0.02MB + Index: 0.00MB wpfm_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB wpfm_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB wpfm_wc_download_log: Data: 0.02MB + Index: 0.03MB wpfm_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB wpfm_wc_order_product_lookup: Data: 0.34MB + Index: 0.34MB wpfm_wc_order_stats: Data: 0.02MB + Index: 0.05MB wpfm_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB wpfm_wc_product_meta_lookup: Data: 0.11MB + Index: 0.16MB wpfm_wc_webhooks: Data: 0.02MB + Index: 0.02MB wpfm_wfblockediplog: Data: 0.02MB + Index: 0.00MB wpfm_wfblocks7: Data: 0.02MB + Index: 0.05MB wpfm_wfconfig: Data: 1.52MB + Index: 0.00MB wpfm_wfcrawlers: Data: 0.02MB + Index: 0.00MB wpfm_wffilechanges: Data: 0.02MB + Index: 0.00MB wpfm_wffilemods: Data: 3.52MB + Index: 0.00MB wpfm_wfhits: Data: 1.52MB + Index: 0.25MB wpfm_wfhoover: Data: 3.52MB + Index: 0.28MB wpfm_wfissues: Data: 0.02MB + Index: 0.06MB wpfm_wfknownfilelist: Data: 2.52MB + Index: 0.00MB wpfm_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB wpfm_wflocs: Data: 0.02MB + Index: 0.00MB wpfm_wflogins: Data: 0.06MB + Index: 0.03MB wpfm_wfnotifications: Data: 0.02MB + Index: 0.00MB wpfm_wfpendingissues: Data: 0.02MB + Index: 0.06MB wpfm_wfreversecache: Data: 0.02MB + Index: 0.00MB wpfm_wfsnipcache: Data: 0.02MB + Index: 0.05MB wpfm_wfstatus: Data: 0.13MB + Index: 0.09MB wpfm_wftrafficrates: Data: 0.02MB + Index: 0.00MB wpfm_woocommerce_shipping_table_rates: Data: 0.02MB + Index: 0.00MB wpfm_wpfm_backup: Data: 0.02MB + Index: 0.00MB wpfm_wpgdprc_consents: Data: 0.02MB + Index: 0.00MB wpfm_wpgdprc_log: Data: 0.02MB + Index: 0.00MB wpfm_yoast_seo_links: Data: 0.05MB + Index: 0.02MB wpfm_yoast_seo_meta: Data: 0.09MB + Index: 0.00MB ### Post Type Counts ### acf-field: 1 acf-field-group: 1 attachment: 997 custom_css: 1 customize_changeset: 1 fl-builder-template: 7 fl-theme-layout: 4 fpf_fields: 1 ml-slide: 13 ml-slider: 3 nav_menu_item: 16 page: 18 post: 4 product: 640 product_variation: 78 revision: 208 scheduled-action: 80 shop_order: 198 shop_order_refund: 1 wc_membership_plan: 21 wc_user_membership: 152 wpcf7_contact_form: 2 wpmm_theme: 3 wpsl_stores: 173 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (60) ### ManageWP - Worker: by GoDaddy – 4.8.1 Query Monitor: by John Blackbourn – 3.3.6 Advanced Access Manager: by Vasyl Martyniuk – 5.9.6.3 Advanced Custom Fields: by Elliot Condon – 5.7.12 ARI Adminer: by ARI Soft – 1.2.3 Activity Log: by Activity Log Team – 2.5.2 Aura Store Locator Customization: by Paul Taylor – 1.0 Aura Toasted Crumpet Custom Reports: by Paul Taylor – 1.0.0 Beaver Builder Plugin (Agency Version): by The Beaver Builder Team – 2.2.0.6 Beaver Themer: by The Beaver Builder Team – 1.2.1.1 Block Specific Plugin Updates: by Dinesh Karki – 2.2 Broken Link Checker: by ManageWP – 1.11.8 Check Email: by Chris Taylor – 0.5.5 Classic Editor: by WordPress Contributors – 1.5 Code Snippets: by Shea Bunge – 2.13.3 Contact Form 7 Honeypot: by Nocean – 1.14 Contact Form 7: by Takayuki Miyoshi – 5.1.3 Custom Font Uploader: by Wbcom Designs – 1.0.2 Disable Comments: by Samir Shah – 1.9.0 Download Monitor: by Never5 – 4.4.2 Easy WP SMTP: by wpecommerce alexanderfoxc – 1.3.9.1 Email Log: by Sudar – 2.3.1 WordPress File Monitor: by nicolly – 1.0.9 FMA Additional Registration Attributes(Free): by FME Addons – 1.0.4 Heartbeat Control: by Jeff Matson – 1.2.5 MetaSlider: by Team Updraft – 3.13.1 New User Approve: by Josh Harrison – 1.7.6 N-Media WooCommerce PPOM PRO: by Najeeb Ahmad – 16.0 – Not tested with the active version of WooCommerce Really Simple SSL: by Rogier Lankhorst Mark Wolters – 3.1.5 Redirection: by John Godley – 4.2.3 Salt Shaker: by Nagdy – 1.2.3 SG Optimizer: by SiteGround – 5.1.2 Simple Custom Post Order: by Colorlib – 2.4.3 Smart WooCommerce Search: by YummyWP – 1.5.10 Easy Updates Manager: by Easy Updates Manager Team – 8.0.5 String Locator: by Clorith – 2.3.1 Compress JPEG & PNG images: by TinyPNG – 3.2.0 Woo Custom Update Shipping: by Paul Taylor – 1.0.0 User Switching: by John Blackbourn & contributors – 1.5.0 Video User Manuals: by Video User Manuals Pty Ltd – 2.5.8.1 Woo Agent Order Management: by Paul Taylor – 1.0.0 Woo Change Quantity in Steps: by Paul Taylor – 1.0 Checkout Field Editor for WooCommerce: by ThemeHiGH – 1.3.2 Woo Xero Reference Addon: by Paul Taylor – 1.0 Woo Tax Membership: by Paul Taylor – 1.0 WooCommerce Admin: by WooCommerce – 0.14.0 WooCommerce Memberships: by SkyVerge – 1.9.8 – Not tested with the active version of WooCommerce N-Media WooCommerce PPOM: by Najeeb Ahmad – 17.0 – Not tested with the active version of WooCommerce WooCommerce Role Based Methods: by WPBackOffice – 2.1.2 – Not tested with the active version of WooCommerce WooCommerce Table Rate Shipping: by WooCommerce – 3.0.15 WooCommerce Xero Integration: by WooCommerce – 1.7.16 – Not tested with the active version of WooCommerce WooCommerce: by Automattic – 3.6.3 – 3.6.4 is available Yoast SEO: by Team Yoast – 11.2.1 – Not tested with the active version of WooCommerce WP All Import Pro: by Soflyy – 4.5.0 WP File Manager: by mndpsingh287 – 4.8 WP GDPR Compliance: by Van Ons – 1.5.2 WP Rollback: by Impress.org – 1.6 WP Store Locator: by Tijmen Smit – 2.2.21 WP All Import - WooCommerce Add-On Pro: by Soflyy – 2.3.6 – Not tested with the active version of WooCommerce WPide: by Simon @ WPsites – 2.4.0 ### Inactive Plugins (1) ### WooCommerce Quantity Increment: by Automattic WooThemes – 1.1.0 – Not tested with the active version of WooCommerce ### Dropin Plugins (2) ### advanced-cache.php: advanced-cache.php db.php: Query Monitor Database Class ### Must Use Plugins (1) ### ManageWP - Worker Loader: by GoDaddy – ### Settings ### API Enabled: ✔ Force SSL: – Currency: GBP (£) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #20 - /shop/ Cart: #21 - /cart/ Checkout: #22 - /checkout/ My account: #23 - /my-account/ Terms and conditions: #285 - /terms-conditions-2/ ### Theme ### Name: Personal Child Theme Version: 1.0 Author URL: https://hidden.co.uk Child Theme: ✔ Parent Theme Name: Beaver Builder Theme Parent Theme Version: 1.6.1 Parent Theme Author URL: http://www.wpbeaverbuilder.com/?utm_medium=bb-pro&utm_source=bb-theme&utm_campaign=themes-admin-page WooCommerce Support: ✔ ### Templates ### Overrides: bb-theme-child/woocommerce/emails/email-order-details.php ### Action Scheduler ### Complete: 78 Oldest: 2019-06-06 12:50:32 +0000 Newest: 2019-06-27 13:17:53 +0000 Pending: 1 Oldest: 2019-06-27 14:17:53 +0000 Newest: 2019-06-27 14:17:53 +0000 Canceled: 1 Oldest: 2019-06-26 12:57:51 +0000 Newest: 2019-06-26 12:57:51 +0000 In-progress: 0 Oldest: – Newest: – Failed: 0 Oldest: – Newest: – ``` * [Ron Rennick](https://wordpress.org/support/users/wpmuguru/) * (@wpmuguru) * [6 years, 9 months ago](https://wordpress.org/support/topic/category-tickbox/#post-11682105) * [@connor234](https://wordpress.org/support/users/connor234/) Thanks for the followup information. I’ll see what I can do about reproducing the error. * [mother.of.code](https://wordpress.org/support/users/imazed/) * (@imazed) * The Mother of Code * [6 years, 9 months ago](https://wordpress.org/support/topic/category-tickbox/#post-11696701) * Hey [@connor234](https://wordpress.org/support/users/connor234/), can you please make sure to update to the latest version of the plugin? * If that doesn’t resolve things, I recommend doing a conflict test: * 1. Temporarily switch your theme back to the [Storefront](https://woocommerce.com/products/storefront/?aff=10486&cid=1131038) theme (it’s free) 2. Disable all plugins except for WooCommerce 3. Test to see if the issue has been resolved. 4. If that resolves the issue, then slowly re- enable features until you find the one that’s causing the conflict. * [Timmy Crawford](https://wordpress.org/support/users/timmydcrawford/) * (@timmydcrawford) * [6 years, 9 months ago](https://wordpress.org/support/topic/category-tickbox/#post-11697205) * [@connor234](https://wordpress.org/support/users/connor234/) I’m able to reproduce the error on one of my test sites. I’ll get an issue logged and work on a fix. Thanks for the bug report. * [Timmy Crawford](https://wordpress.org/support/users/timmydcrawford/) * (@timmydcrawford) * [6 years, 9 months ago](https://wordpress.org/support/topic/category-tickbox/#post-11697416) * Have a fix pending review that will go out in next week’s release, sorry for the regression! * [https://github.com/woocommerce/woocommerce-admin/pull/2571](https://github.com/woocommerce/woocommerce-admin/pull/2571) * Thread Starter [connor234](https://wordpress.org/support/users/connor234/) * (@connor234) * [6 years, 9 months ago](https://wordpress.org/support/topic/category-tickbox/#post-11699159) * Hi Timmy, * Thanks a lot for letting me know, great to hear you were able to reproduce it and there is a fix in an upcoming release. * Cheers, Connor * [Hari Shanker R](https://wordpress.org/support/users/harishanker/) * (@harishanker) * [6 years, 9 months ago](https://wordpress.org/support/topic/category-tickbox/#post-11724782) * Hi [@connor234](https://wordpress.org/support/users/connor234/) * I’m glad to hear that we could help. * We’re marking this thread as `Resolved` for now. However, feel free to report back to us in case the problems keep coming back, we’re happy to help! Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘Category Tickbox’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/woocommerce-admin_b298d1.svg) * [WooCommerce Admin](https://wordpress.org/plugins/woocommerce-admin/) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-admin/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-admin/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-admin/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-admin/reviews/) * 8 replies * 5 participants * Last reply from: [Hari Shanker R](https://wordpress.org/support/users/harishanker/) * Last activity: [6 years, 9 months ago](https://wordpress.org/support/topic/category-tickbox/#post-11724782) * Status: resolved