Title: Category/Set Missing on Integration
Last modified: November 24, 2023

---

# Category/Set Missing on Integration

 *  Resolved [yourorganicstop](https://wordpress.org/support/users/yourorganicstop/)
 * (@yourorganicstop)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/category-set-missing-on-integration/)
 * My catalogue in Woo Commerce has multiple categories as there are around 2.3 
   k Items, but on transfer to facebook catalogue all are coming without any category
   head.

Viewing 9 replies - 1 through 9 (of 9 total)

 *  [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/)
 * (@xue28)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/category-set-missing-on-integration/#post-17226250)
 * Hi [@yourorganicstop](https://wordpress.org/support/users/yourorganicstop/)
 * Thanks for reaching out!
 * I’m sorry to hear that you’re having issues with transferring your catalogue 
   to Facebook without the category heads. It seems like this issue could be related
   to the data mapping during the transfer process.
 * You might need to manually adjust the category mapping in your Facebook Catalogue
   settings to ensure the categories from your WooCommerce store are correctly matched
   with those on Facebook.
 * As a first step, please make sure that you are using the latest version of the
   [Facebook for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/)
   plugin on your site.
 * Then, re-check that you’ve followed the instructions in this [support documentation ](https://woo.com/document/facebook-for-woocommerce/)
   on how to set up [Facebook for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/)
   smoothly.
 * If so and the issue persists, please share with us the items below for us to 
   address you more effectively:
    - Screenshot of the discrepancies you see on your end
    - **System Status Report** which you can find via `WooCommerce > Status > Get
      system report > Copy for support`.
    - **Fatal error logs** (if any) under **WooCommerce > Status > Logs**.
 * You could copy and paste your reply here or paste it via [https://gist.github.com/](https://gist.github.com/)
   and send the link here.
 * Once we have more information, we’ll be able to assist you further.
 *  Thread Starter [yourorganicstop](https://wordpress.org/support/users/yourorganicstop/)
 * (@yourorganicstop)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/category-set-missing-on-integration/#post-17226516)
 * is there a more easier way of having a live support.
 *  [anastas10s](https://wordpress.org/support/users/anastas10s/)
 * (@anastas10s)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/category-set-missing-on-integration/#post-17226542)
 * Hi there [@yourorganicstop](https://wordpress.org/support/users/yourorganicstop/)
   👋
 * > My catalogue in Woo Commerce has multiple categories as there are around 2.3
   > k Items, but on transfer to facebook catalogue all are coming without any category
   > head.
 * Can you please share a screenshot of what you see at that screen? That will help
   us understand the issue. Here’s how to make a screenshot:
 * [https://wordpress.com/support/make-a-screenshot/](https://wordpress.com/support/make-a-screenshot/)
 * > is there a more easier way of having a live support.
 * We’re happy to help here if you’re using [Facebook for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/)–
   if you are, please send a copy of [your system report](https://woo.com/document/understanding-the-woocommerce-system-status-report/#system-status)
   to begin troubleshooting.
 * If you are needing help with customizations or troubleshooting WooCommerce and
   do not have a developer or company you can depend on, then we’ve got recommendations
   for you.
 * Visit [https://woo.com/customizations/](https://woo.com/customizations/) to find
   the right agency or developer for your specific needs.
 * I trust that points you in the right direction, but if you have more questions,
   let us know.
 * We’re happy to help.
 *  Thread Starter [yourorganicstop](https://wordpress.org/support/users/yourorganicstop/)
 * (@yourorganicstop)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/category-set-missing-on-integration/#post-17227052)
 * How to add image file from my pc
 *  Thread Starter [yourorganicstop](https://wordpress.org/support/users/yourorganicstop/)
 * (@yourorganicstop)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/category-set-missing-on-integration/#post-17227060)
 * > [View post on imgur.com](https://imgur.com/a/kQrh78K)
 * facebook catalogue screenshot
 *  Thread Starter [yourorganicstop](https://wordpress.org/support/users/yourorganicstop/)
 * (@yourorganicstop)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/category-set-missing-on-integration/#post-17227063)
 * > [View post on imgur.com](https://imgur.com/a/slu6pJ1)
 * WooCommerce Catalogue Screenshot where there are categories
 *  [anastas10s](https://wordpress.org/support/users/anastas10s/)
 * (@anastas10s)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/category-set-missing-on-integration/#post-17227233)
 * Hi there [@yourorganicstop](https://wordpress.org/support/users/yourorganicstop/)
   👋
 * Thank you for reaching back, with further details on this.
 * To get an idea of how your site is configured, could you please share a copy 
   of your site’s System Status, [as exemplified here](https://woo.com/document/understanding-the-woocommerce-system-status-report/#system-status)?
   Once you’ve done that, paste it here in your response or into our [https://quickforget.com/](https://quickforget.com/)
   service and send that secret link here.
 * Looking forward to hearing from you!
 *  Thread Starter [yourorganicstop](https://wordpress.org/support/users/yourorganicstop/)
 * (@yourorganicstop)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/category-set-missing-on-integration/#post-17228498)
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       Number of Decimals: 2
       Taxonomies: Product Types: external (external)
       grouped (grouped)
       simple (simple)
       variable (variable)
   
       Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
       exclude-from-search (exclude-from-search)
       featured (featured)
       outofstock (outofstock)
       rated-1 (rated-1)
       rated-2 (rated-2)
       rated-3 (rated-3)
       rated-4 (rated-4)
       rated-5 (rated-5)
   
       Connected to WooCommerce.com: –
       Enforce Approved Product Download Directories: –
       HPOS feature screen enabled: –
       HPOS feature enabled: –
       Order datastore: WC_Order_Data_Store_CPT
       HPOS data sync enabled: – WC Pages
   
       Shop base: #154 - /shop/
       Basket: #155 - /cart/
       Checkout: #156 - /checkout/
       My account: #157 - /my-account/
       Terms and conditions: ❌ Page not set Theme
   
       Name: Divi
       Version: 4.19.4
       Author URL: http://www.elegantthemes.com
       Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build
       personally we recommend using a child theme. See: How to create a child theme
   
       WooCommerce Support: ✔ Templates
   
       Overrides: – Admin
   
       Enabled Features: activity-panels
       analytics
       product-block-editor
       coupons
       core-profiler
       customer-effort-score-tracks
       import-products-task
       experimental-fashion-sample-products
       shipping-smart-defaults
       shipping-setting-tour
       homescreen
       marketing
       mobile-app-banner
       navigation
       onboarding
       onboarding-tasks
       product-variation-management
       remote-inbox-notifications
       remote-free-extensions
       payment-gateway-suggestions
       shipping-label-banner
       subscriptions
       store-alerts
       transient-notices
       woo-mobile-welcome
       wc-pay-promotion
       wc-pay-welcome-page
   
       Disabled Features: customize-store
       minified-js
       new-product-management-experience
       product-virtual-downloadable
       product-external-affiliate
       settings
       async-product-editor-category-field
   
       Daily Cron: ✔ Next scheduled: 2023-11-25 08:20:11 +05:30
       Options: ✔
       Notes: 156
       Onboarding: completed Action Scheduler
   
       Complete: 2,305
       Oldest: 2023-10-25 12:51:22 +0530
       Newest: 2023-11-25 11:11:48 +0530
   
       Failed: 294
       Oldest: 2023-01-16 20:29:25 +0530
       Newest: 2023-08-29 11:39:12 +0530
   
       Pending: 2
       Oldest: 2023-11-25 13:26:03 +0530
       Newest: 2023-11-25 23:23:27 +0530 Status report information
   
       Generated at: 2023-11-25 12:00:29 +05:30
       `
       ```
   
 *  [anastas10s](https://wordpress.org/support/users/anastas10s/)
 * (@anastas10s)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/category-set-missing-on-integration/#post-17231904)
 * Hi there [@yourorganicstop](https://wordpress.org/support/users/yourorganicstop/)
   👋
 * Thank you for reaching back, with the site’s System Status Report (SSR) and screenshots.
   In said screenshots I can see different products showcased, therefore, could 
   you send us ones where the same products are displayed, please?
 * I went ahead with investigating it, along with the site’s source code, in products
   [like this](https://www.yourorganicstop.com/product/nl-brown-rice-premium-1-kg/),
   and [this](https://www.yourorganicstop.com/product/indrayani-rice-500g/). In 
   the source code of the product pages, I could not find any mention of product
   categories, as with their front-end display.
 * Furthermore, I noticed there is an SEO plugin installed.
 * As a next step, could you make sure it is set up as required for categories to
   display, once they are added per-product. Found [this article online](https://yoast.com/help/yoast-seo-settings-categories-tags/),
   that might come in handy.
 * I trust that points you in the right direction, but if you have more questions,
   let us know.
 * We’re happy to help.
    -  This reply was modified 2 years, 5 months ago by [anastas10s](https://wordpress.org/support/users/anastas10s/).
      Reason: screenshots showcasing different products

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘Category/Set Missing on Integration’ is closed to new replies.

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