Support » Plugin: Give - Donation Plugin and Fundraising Platform » category page does not display content

  • Resolved djrayd

    (@djrayd)


    I purchased a theme called ‘Groppe’ from Themeforest.

    I’ve enabled the category and tags and also refreshed the permalinks as suggested. But the page just does not show the content; i.e the donation forms belonging to that category.

    The theme developers said the problem is with the plugin and not with their theme. What could be the issue. I’ve checked the theme but it seems to be alright.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Ben Meredith

    (@benmeredithgmailcom)

    Hi there,

    Thanks for contacting Give support.
    ‚Äč
    We’ve received one other report of this issue, which appears to be an incompatibility with that theme. We’re working right now to replicate the problem in our development environment to see if there is a workaround from our end.

    In the meantime, if you haven’t already, I’d strongly recommend reaching out to the theme developer to get their insight on this. We would love to help them in any way to resolve this issue, and invite them to contact us at our site: https://givewp.com/contact-us

    Thanks so much!

    Plugin Support Ben Meredith

    (@benmeredithgmailcom)

    Hi there,

    Following up from our findings with the Groppe Theme:

    I was able to replicate multiple issues with that theme in my test environment.

    The first thing I did to resolve issues with single give form display was to rename the file at wp-content/themes/groppe/give.php to give-old.php

    That caused the single give form to display correctly. You can do the same by accessing the theme via FTP and changing the name of that file.

    Beyond that, we are not able to provide support for how that theme is currently interfacing with Give. I’d recommend reaching out to them for a fix. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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