Support » Plugin: DHL for WooCommerce » Category of Item – Sales of Goods – Warenpost International

  • Hello,

    I’m using the new Warenpost International with DHL. Everything runs properly. Only the CN22 Customs Declaration is not right / perfect in my opinion.

    I’m selling commercial goods all over the world. When I’m printing the Warenpost International label, “Others” is marked, but I need to have “Sales of Goods” marked to make clear that commercial goods are inside this package.

    I have already checked the settings in WooCommerce, but can’t find a corresponding selection.

    How can I change the type of shipment?

    Thank you and regards

    • This topic was modified 4 months, 2 weeks ago by fretlook.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Shadi Manna

    (@shadim)

    Would you mind confirming if you have had delivery issues due to the “other” value?

    Thread Starter fretlook

    (@fretlook)

    Hello Shadi,

    thank you very much for the feedback. No. I can’t confirm it, however I am not willing to take a risk from a business point of view. With more than 100 packages a week, I have to make sure that the packages are declared properly.

    In addition, I think the “Goods of Sales” item is selectable for a reason.

    Looking forward to your feedback.

    All the best.

    Rafael

    Plugin Author Shadi Manna

    (@shadim)

    Rafael,

    These are the options we have to set the export type:

    • OTHER
    • PRESENT
    • COMMERCIAL_SAMPLE
    • DOCUMENT
    • RETURN_OF_GOODS

    Did you want to use “COMMERCIAL_SAMPLE” or add a description (e.g. “Goods of Sales”) in addition to setting “OTHER”?

    Thread Starter fretlook

    (@fretlook)

    Hello Schadi,

    thank you very much for your answer. However, I do not fully understand it. The workaround by adding a description “Sale of Goods” is not a solution. “Commercial Sample” is also incorrect if the products are sold.

    I can’t quite understand why Sale of Goods is shown on the label and meets the standard of the CN22 / 23 form, but you don’t offer it as a possible option.

    How do we solve the problem without changing the plugin? A real suggestion would be appreciated.

    Thanks a lot and all the best!

    Rafael

    Plugin Author Shadi Manna

    (@shadim)

    Can you confirm if the “Sale of Goods” option exists on the DHL Business Portal? We do not see this option via the DHL API.

    Plugin Author Shadi Manna

    (@shadim)

    Did you have the chance to confirm if this option exists on the DHL Business Portal?

    Hi @shadim ,

    have you been able to resolve this?

    I can see that the labels are still generated with “others” ticked.

    The options available on the label are:

    – Gift
    – Documents
    – Sales of goods
    – Samples
    – Returned goods
    – Others

    I believe that for most plugin users here “Sales of goods” would be the correct choice but I could not find any setting that would allow me to get this?
    The option exists in DHL Business Portal (German: “Handelsware”).

Viewing 7 replies - 1 through 7 (of 7 total)
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