Would you mind confirming if you have had delivery issues due to the “other” value?
thank you very much for the feedback. No. I can’t confirm it, however I am not willing to take a risk from a business point of view. With more than 100 packages a week, I have to make sure that the packages are declared properly.
In addition, I think the “Goods of Sales” item is selectable for a reason.
Looking forward to your feedback.
All the best.
These are the options we have to set the export type:
Did you want to use “COMMERCIAL_SAMPLE” or add a description (e.g. “Goods of Sales”) in addition to setting “OTHER”?
thank you very much for your answer. However, I do not fully understand it. The workaround by adding a description “Sale of Goods” is not a solution. “Commercial Sample” is also incorrect if the products are sold.
I can’t quite understand why Sale of Goods is shown on the label and meets the standard of the CN22 / 23 form, but you don’t offer it as a possible option.
How do we solve the problem without changing the plugin? A real suggestion would be appreciated.
Thanks a lot and all the best!
Can you confirm if the “Sale of Goods” option exists on the DHL Business Portal? We do not see this option via the DHL API.
Did you have the chance to confirm if this option exists on the DHL Business Portal?
Hi @shadim ,
have you been able to resolve this?
I can see that the labels are still generated with “others” ticked.
The options available on the label are:
– Sales of goods
– Returned goods
I believe that for most plugin users here “Sales of goods” would be the correct choice but I could not find any setting that would allow me to get this?
The option exists in DHL Business Portal (German: “Handelsware”).