Support » Plugin: DHL Shipping Germany for WooCommerce » Category of Item – Sales of Goods – Warenpost International

Category of Item – Sales of Goods – Warenpost International

  • fretlook

    (@fretlook)


    1 year, 7 months ago

    Hello,

    I’m using the new Warenpost International with DHL. Everything runs properly. Only the CN22 Customs Declaration is not right / perfect in my opinion.

    I’m selling commercial goods all over the world. When I’m printing the Warenpost International label, “Others” is marked, but I need to have “Sales of Goods” marked to make clear that commercial goods are inside this package.

    I have already checked the settings in WooCommerce, but can’t find a corresponding selection.

    How can I change the type of shipment?

    Thank you and regards

    • This topic was modified 1 year, 7 months ago by fretlook.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Shadi Manna

    (@shadim)

    1 year, 7 months ago

    Would you mind confirming if you have had delivery issues due to the “other” value?

    Thread Starter fretlook

    (@fretlook)

    1 year, 7 months ago

    Hello Shadi,

    thank you very much for the feedback. No. I can’t confirm it, however I am not willing to take a risk from a business point of view. With more than 100 packages a week, I have to make sure that the packages are declared properly.

    In addition, I think the “Goods of Sales” item is selectable for a reason.

    Looking forward to your feedback.

    All the best.

    Rafael

    Plugin Author Shadi Manna

    (@shadim)

    1 year, 7 months ago

    Rafael,

    These are the options we have to set the export type:

    • OTHER
    • PRESENT
    • COMMERCIAL_SAMPLE
    • DOCUMENT
    • RETURN_OF_GOODS

    Did you want to use “COMMERCIAL_SAMPLE” or add a description (e.g. “Goods of Sales”) in addition to setting “OTHER”?

    Thread Starter fretlook

    (@fretlook)

    1 year, 7 months ago

    Hello Schadi,

    thank you very much for your answer. However, I do not fully understand it. The workaround by adding a description “Sale of Goods” is not a solution. “Commercial Sample” is also incorrect if the products are sold.

    I can’t quite understand why Sale of Goods is shown on the label and meets the standard of the CN22 / 23 form, but you don’t offer it as a possible option.

    How do we solve the problem without changing the plugin? A real suggestion would be appreciated.

    Thanks a lot and all the best!

    Rafael

    Plugin Author Shadi Manna

    (@shadim)

    1 year, 7 months ago

    Can you confirm if the “Sale of Goods” option exists on the DHL Business Portal? We do not see this option via the DHL API.

    Plugin Author Shadi Manna

    (@shadim)

    1 year, 6 months ago

    Did you have the chance to confirm if this option exists on the DHL Business Portal?

    Matthias Reinholz

    (@matthiasreinholz)

    1 year, 4 months ago

    Hi @shadim ,

    have you been able to resolve this?

    I can see that the labels are still generated with “others” ticked.

    The options available on the label are:

    – Gift
    – Documents
    – Sales of goods
    – Samples
    – Returned goods
    – Others

    I believe that for most plugin users here “Sales of goods” would be the correct choice but I could not find any setting that would allow me to get this?
    The option exists in DHL Business Portal (German: “Handelsware”).

Viewing 7 replies - 1 through 7 (of 7 total)
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