Support » Plugin: Ultimate Product Catalog » Category filtering not working

  • Resolved Arthur

    (@aahkendall)


    Hi again,
    I’m now getting a problem where when I change the category view (check or uncheck a category box) the results are blank.

    I thought I could avoid this by having a catalogue front page displaying the categories, but the Categories are still displayed in the sidebar and there appears to be no way of hiding them, even removing all filtering options. I would be happy to just hide that, for now, anyway, but would clearly prefer that everything worked.

    Thanks

    The page I need help with: [log in to see the link]

Viewing 3 replies - 16 through 18 (of 18 total)
  • Hi @holzdekoost,

    It looks like the issue is with your search field. If you were to select one of the filters and then click on the Clear All button, the search box also gets emptied. An easy way to rectify this would be to just go to the Options in the plugin admin, go to the Labelling area and put a value in for the “Search Placeholder Label” field.

    Hey @etoilewebdesign
    that was the solution you already mentioned as the very first solution. I alredy have a value in there, but it seems not to work either…
    My Value is:

    Suche…

    Sorry for inconvenience!

    Hi @holzdekoost,

    Are you able to provide us temporary access to your backend? If you are comfortable with that, please make a full back as a precaution. You could share the credentials with us via email at contact@etoilewebdesign.com. We can continue our conversation by email as well.

Viewing 3 replies - 16 through 18 (of 18 total)
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