Support » Plugin: Product Catalog » Category filtering not working

  • Resolved Arthur

    (@aahkendall)


    Hi again,
    I’m now getting a problem where when I change the category view (check or uncheck a category box) the results are blank.

    I thought I could avoid this by having a catalogue front page displaying the categories, but the Categories are still displayed in the sidebar and there appears to be no way of hiding them, even removing all filtering options. I would be happy to just hide that, for now, anyway, but would clearly prefer that everything worked.

    Thanks

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Sorry, forgot to include the debug info:

    The script from “https://www.staging5.sandystudio.co.uk/wp-content/plugins/ultimate-product-catalogue/js/catalogue-style-.js?ver=5.2.1” was loaded even though its MIME type (“text/html”) is not a valid JavaScript MIME type.
    catalogue
    JQMIGRATE: Migrate is installed, version 1.4.1 jquery-migrate.min.js:2:552
    Loading failed for the <script> with source “https://www.staging5.sandystudio.co.uk/wp-content/plugins/ultimate-product-catalogue/js/catalogue-style-.js?ver=5.2.1”. catalogue:56:1

    Plugin Contributor EtoileWebDesign

    (@etoilewebdesign)

    Hi @aahkendall,

    Could you double check that all the items in your catalog belong to a category?

    Also you are using a “Still Life” category with no items belonging to it, could you assign an item to it and see if the issue still exists?

    If you wish to hide the sidebar, you can using the sidebar=‘No’ attribute in the shortcode, as mentioned in the FAQs.

    Hi @etoilewebdesign,

    I’ve just started assigning products to categories, so there are plenty of items that are unassigned.

    If you are suggesting that it should sort itself out when they are all assigned, then that’s fine, if not ideal (I wanted to test everything before putting to much time in).

    On the other hand, I wasn’t aware of the attribute, mainly because I just used setup wizard to create the page, but I see that is an option in the Gutenberg block, so have hidden the sidebar there. Apologies for not reading (all) the FAQs.

    So thanks for the explanation – and for pointing out the option I wasn’t aware of. I’ll confirm once all the products are assigned that the filtering works.

    Plugin Contributor EtoileWebDesign

    (@etoilewebdesign)

    Alright, sounds good! Thank you

    charrold303

    (@charrold303)

    I am having this same problem, and I can easily reproduce the bug repeatedly:

    – I have multiple categories and tags, and all “products” belong to a category.
    – When the product catalog page first loads, clicking on any category or tag will result in no results returned.
    – Clicking on “Clear All” will refresh the page, and from that point forward all filtering works.

    Filtering has never worked correctly, but changing the tag search option from AND to OR seems to have gotten us to this point, but filtering does not work initially on the page.

    Plugin Contributor EtoileWebDesign

    (@etoilewebdesign)

    Hi @charrold303,

    Could you go to the Options in the plugin admin, go to the Labelling area and put a value in for the “Search Placeholder Label” field? Did it make a difference?

    charrold303

    (@charrold303)

    Yes! that fixed it – thanks so much!

    Plugin Contributor EtoileWebDesign

    (@etoilewebdesign)

    Awesome!

    Hi,
    I have similar problem. I am testing the plugin for my stagging site.
    I have only one catalouge, 1 category and 13 sub categories.
    – When the product catalog page first loads, clicking on any category or tag will result in no results returned.
    – Clicking on “Clear All” will refresh the page, and from that point forward all filtering works.

    sitelink: http://suroo.lasorigin.com/warehouse/

    Thanks,
    Sumit

    Plugin Contributor EtoileWebDesign

    (@etoilewebdesign)

    Hi @sumitkmondal,

    Have you already tried out the solutions mentioned above?

Viewing 10 replies - 1 through 10 (of 10 total)
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