Support » Fixing WordPress » Categories Disappeared

  • The categories have completely disappeared from my site. They are not visible on the dashboard side, and when I attempt to create a new category, I get the following error: “An error has occurred. Please reload the page and try again.”

    I have also tried creating a new post, and the categories are missing from there as well. When I click “Add new category” nothing happens.

    I have attempted deactivating all plugins, and the problem persists. I have also contacted the Theme support (Weaver xtreme pro) and they have reviewed and said it looks like a wordpress problem.

    This is also affecting “Pages with Posts” because the referenced category assigned to each page cannot be located.

    The page I need help with: [log in to see the link]

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  • Moderator bcworkz

    (@bcworkz)

    Please try the deactivate all plugins thing again, this time also switch to a default twenty* theme such as twentynineteen. You can use the health-check plugin’s troubleshooting mode to accomplish this if you prefer. This usually resolves most problems. If so, since you already tried this without any plugins, it stands to reason the fault lies with your theme, regardless of what their support claims. When they say it looks like a WP problem, they are likely really saying that they could not replicate the issue. It’s difficult to resolve any problem if it cannot be replicated. But if the problem recurs when you reactivate the theme and nothing else, that pretty much clinches it.

    If by chance the problem does persist with a default theme and no plugins, your core code may have been corrupted. Please do a manual update, but “updating” to the same version if you have the latest version already. The point is to freshen all the files to their default state.

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