Thanks for your message! This issue could be related to how your theme handles responsive layouts or menu visibility on mobile devices.
To help you more effectively, could you please share a link to your website where the issue can be seen? That way, we can inspect the layout and CSS directly and provide you with an accurate solution.
To take a closer look, could you please share the exact page URL where the issue is happening? This will help us check why the categories are not appearing on mobile devices.
Thank you for sharing the site link. I have checked the homepage and noticed that the New Products section is not appearing on mobile devices. Just to verify, is this the section you’re referring to?
If yes, it appears that this section is hidden on mobile due to CSS coming from the Elementor plugin. It looks like you have set it to be hidden on mobile in the Advanced settings.
Could you please select the section containing the New Products, go to Advanced → Responsive, and disable the Hide on Mobile option?
If this does not resolve the issue, I would suggest contacting Elementor plugin support since they are most familiar with these settings and can assist you further.
Ola bom dia. A sessão que eu me refiro é as categorias, o menu…. no desktop toda categoria nova que eu crio aparece normal. Mas, nao aparece no dispositivo movel. Por exemplo, tem uma categoria chamada “bancada hidroponia”… ela nao aparece no celular. E tem outras também. Nenhuma categoria nova que eu crio aparece no celular.
Sobre o que você falou da sessão novos produtos, realmente esta com esse problema. Também nao aparece no celular, sendo que não está oculto nas configurações avançadas.
Thank you for the additional clarification. Based on your explanation, it sounds like your navigation menu is being controlled by your theme, Elementor, or a custom header builder.
The way your categories and menus appear depends on how your site was set up. In this case, I recommend reaching out to the developer who built your site, or hiring a professional from codeable.io to review the setup and ensure the menu and categories display properly on both desktop and mobile.
You can also check by going to Appearance > Menus in your WordPress dashboard. If you’re using the default menu system, some themes have an option to show the menu on mobile or desktop only. Also, use the dropdown menu at the top to see if there are multiple menus—some sites use one menu for desktop and a different one for mobile.
Thank you for your response. If you need any more help with WooCommerce-related issues, feel free to start a new topic. Meanwhile, if you’re happy with the support you’ve received and enjoy using WooCommerce, we’d really appreciate an honest review from you here: https://wordpress.org/support/plugin/woocommerce/reviews/#new-post
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