Title: Prompt, efficient and friendly support
Last modified: May 22, 2021

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# Prompt, efficient and friendly support

 *  [Frances Allen](https://wordpress.org/support/users/frances-allen/)
 * (@frances-allen)
 * [6 years ago](https://wordpress.org/support/topic/catchthemes-support/)
 * Eight months after my first support request (below) I continue to be very pleased
   with the theme. Even more so with the support. Thank you Skandha for dealing 
   with problems and queries with such patience, courtesy and efficiency.
 * Here is what I wrote first time – it’s still a five star service:
 * I have just bought SimClick Pro from Catch Themes and hit a few startup problems.
   I have been very impressed with the speed and efficiency of the support system.
   
   First the Sales Manager, whom I inadvertently contacted, did not hesitate to 
   sort out my problems. Then the technical staff behind the scenes produced a theme
   update overnight to solve the main problem. And now Skandha, who seems to be 
   the main support person for this theme has produced almost instant and clear 
   to follow answers to two formatting queries I had. The theme is very stylish,
   but better still, it looks as if the support system works too.
    -  This topic was modified 5 years, 4 months ago by [Frances Allen](https://wordpress.org/support/users/frances-allen/).

 The topic ‘Prompt, efficient and friendly support’ is closed to new replies.

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 * Last reply from: [Frances Allen](https://wordpress.org/support/users/frances-allen/)
 * Last activity: [6 years ago](https://wordpress.org/support/topic/catchthemes-support/)