Support » Plugin: Popup box » catastrophic plugin

  • mohammedanouarkarazaitri

    (@mohammedanouarkarazaitri)


    This plugin is a disaster.
    The models are poor, very poorly designed. There hasn’t been an update for a long time. Always the same models, no imagination.
    I found a lot of free plugins which are significantly better than the paid version of this plugin. I regret my purchase. If I could be reimbursed, I would not hesitate for a moment…

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Jasmine

    (@hyenokian)

    Dear @mohammedanouarkarazaitri,

    Thank you for the review.

    We’re sorry to hear about your experience.

    As to updates, I want to mention, that our Development Team has been working really hard during these months to provide our customers with quality features and functionalities.

    The PRO Changelogs of our plugin represent so many valuable features and we really do our best to make our clients satisfied with the plugin.
    You can check the latest update and PRO changelog for further information.
    So, it is a little bit unfair to give us a 1-star rating for the hard work we are doing.

    As to the templates, we have already added new ones in the latest update of the plugin and are going to add many more in the upcoming updates.

    As you are a PRO user, instead of the 1-star rating, please get in touch with us via email for further discussion – our Customer Care team will always be happy to help you. (Of course, it is totally your decision, but getting in touch with us via Support Forum will help to solve your concerns as soon as possible.)

    We are always ready to provide all our customers with quality support and resolve any problem connected with our plugin.
    As you are a PRO user, please contact us via this form for premium support and further discussion. Our customer care specialists will always be happy to help you.

    Commercial products are not supported in these forums.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    For other readers, please note that we have contacted the customer via email and explained the huge amount of work we have done for the improvement of the plugin features.
    We hope, the client will revise the review accordingly.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
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