Title: catastrophic error
Last modified: August 9, 2017

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# catastrophic error

 *  Resolved [chocmanwp](https://wordpress.org/support/users/chocmanwp/)
 * (@chocmanwp)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/catastrophic-error/)
 * It’s my first experience with this plugin and something is badly wrong. When 
   I activate the plugin I loose all content on all pages of the website, even the
   main navigation section. All images disappear and written content, but only visually
   as they are still as they should be in the backend of the site (thankfully).
 * When I deactivate the plugin everything goes back to normal. It’s like the plugin
   just turns everything off.
 * Any idea what’s causing this catastrophic error?

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Contributor [Imagely](https://wordpress.org/support/users/imagely/)
 * (@imagely)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/catastrophic-error/#post-9395393)
 * [@chocmanwp](https://wordpress.org/support/users/chocmanwp/) – A fairly significant
   conflict with another active plugin (or possibly the current theme) is the most
   likeliest of causes for something like this.
 * Have you tried deactivating all of your plugins, clearing your browser cache (
   and site caches if you are using a caching plugin), then reactivating the NextGEN
   plugin?
 * If this fixes the problem then it was likely one of the deactivated plugins that
   was causing an issue. Now, retrace your steps activating each plugin and re-checking
   to see if the problem returns. If it does then that last activated plugin was
   probably the one. Keep reactivating and in most cases it is also best to keep
   checking after each plugin, sometimes there may be more than one plugin on a 
   site that will create an issue. If you do find one (or more) plugins causing 
   this problem we would greatly appreciate your feedback on them so the developers
   may address them as soon as they can.
 * Also to note, in rare cases it may be the theme itself that is causing a conflict
   so while you have just the NextGEN plugin activated you might consider temporarily
   switching to one of the default WordPress Twenty series themes and see if this
   corrects the issue as well.
 * If the problem still persists after all of this we would still want to know, 
   even more so, as we will still want to sort out the issue and may need additional
   details.
 * Thanks!
 * – Cais.
 *  Thread Starter [chocmanwp](https://wordpress.org/support/users/chocmanwp/)
 * (@chocmanwp)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/catastrophic-error/#post-9399516)
 * I’ve tried your suggestions but the issue still persists and as much as I’d like
   to try to resolve the issue and provide feedback I’ve not got the time to carry
   on working through all the permutations of what may be causing the issue.
 * It’s easier to use another plugin and pay for something that actully works!
 *  Plugin Contributor [Imagely](https://wordpress.org/support/users/imagely/)
 * (@imagely)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/catastrophic-error/#post-9402412)
 * [@chocmanwp](https://wordpress.org/support/users/chocmanwp/) – We understand 
   and work with the information we are provided. Sorry to read the conflict was
   not readily found so we could assist you in addressing the problem.
 * Thanks!
 * – Cais.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘catastrophic error’ is closed to new replies.

 * ![](https://ps.w.org/nextgen-gallery/assets/icon-256x256.png?rev=2083961)
 * [Photo Gallery, Sliders, Proofing and Themes - NextGEN Gallery](https://wordpress.org/plugins/nextgen-gallery/)
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 * 3 replies
 * 2 participants
 * Last reply from: [Imagely](https://wordpress.org/support/users/imagely/)
 * Last activity: [8 years, 9 months ago](https://wordpress.org/support/topic/catastrophic-error/#post-9402412)
 * Status: resolved