Title: Catalogue connection problem
Last modified: January 30, 2022

---

# Catalogue connection problem

 *  Resolved [honlapdavid](https://wordpress.org/support/users/honlapdavid/)
 * (@honlapdavid)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/catalogue-connection-problem/)
 * Hello,
 * i need help with modul. I duplicated the site, and now we have 2 sites in different
   domains. (different database). On both site i use same modul “Facebook for Woocomerce”
   but if i connect the site (any site) with Facebook Catalogue, for some reason
   both site start to use same catalogue (this edit takes several hours to get done,
   without my agreement). But every site has sepereated catalogue and facebook site,
   and i set them seperatly.
 * I dont undestand why does it this, beacuse we are talking about two different
   sites. Can you help me please what is the problem?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcatalogue-connection-problem%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Rafy](https://wordpress.org/support/users/nawaz0705/)
 * (@nawaz0705)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/catalogue-connection-problem/#post-15307610)
 * Hi [@honlapdavid](https://wordpress.org/support/users/honlapdavid/)
 * Thank you for reaching out!
 * Can you try [re-connecting the plugin to Facebook](https://woocommerce.com/document/facebook-for-woocommerce-how-to-re-connect/)
   for both of your websites and see if this resolves the issue?
 * Also, in order for us to get a better understanding of your site setup, could
   you please share a copy of your website’s System Status Report?
 * You can get it by navigating to the `WooCommerce / Status` section of your site.
   Once there, click on the `Get system report` button and then copy it by clicking
   on the `Copy for support` button. Then paste it here in a comment.
 * Looking forward to your response.
 *  Thread Starter [honlapdavid](https://wordpress.org/support/users/honlapdavid/)
 * (@honlapdavid)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/catalogue-connection-problem/#post-15309627)
 * Yes we are tested reconnecting lot of times-, not helped.
 * Site 2 (duplicated)
 *     ```
       ### WordPress Environment ###
   
       WordPress address (URL): https://astron-gyertyak.hu
       Site address (URL): http://astron-gyertyak.hu
       WC Version: 6.1.1
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       Action Scheduler Version: ✔ 3.4.0
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       WP Version: 5.9
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       WP Memory Limit: 512 MB
       WP Debug Mode: –
       WP Cron: ✔
       Language: hu_HU
       External object cache: –
   
       ### Server Environment ###
   
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       PHP Version: 7.4.26
       PHP Post Max Size: 512 MB
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       OpenSSL/1.0.2g
   
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       ### Post Type Counts ###
   
       attachment: 2280
       cms_block: 27
       cookielawinfo: 6
       custom_css: 2
       custom-css-js: 4
       customize_changeset: 2
       efbl_skins: 3
       fgf_master_log: 565
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       wpcf7_contact_form: 2
   
       ### Security ###
   
       Secure connection (HTTPS): ✔
       Hide errors from visitors: ✔
   
       ### Active Plugins (13) ###
   
       Klasszikus szerkesztő: írta WordPress-közreműködők – 1.6.2
       Classic Widgets: írta WordPress-közreműködők – 0.3
       Contact Form 7: írta Takayuki Miyoshi – 5.5.4
       Cookie Notice & Compliance for GDPR / CCPA: írta Hu-manity.co – 2.2.1
       Easy WP SMTP: írta wpecommerce
       alexanderfoxc – 1.4.7
   
       WPBakery Page Builder: írta Michael M - WPBakery.com – 6.8.0
       Rank Math SEO: írta Rank Math – 1.0.81.1
       HuCommerce | Magyar WooCommerce kiegészítések: írta HuCommerce.hu – 30.2.0
       WooCommerce: írta Automattic – 6.1.1
       Woodmart Core: írta  – 1.0.30
       Wordfence Security: írta Wordfence – 7.5.7
       WP Rocket: írta WP Media – 3.10.6
       WPS Hide Login: írta WPServeur
       NicolasKulka
       wpformation – 1.9.3
   
       ### Inactive Plugins (0) ###
   
       ### Dropin Plugins (1) ###
   
       advanced-cache.php: advanced-cache.php
   
       ### Settings ###
   
       API Enabled: ✔
       Force SSL: –
       Currency: HUF (Ft)
       Currency Position: right
       Thousand Separator: ,
       Decimal Separator: .
       Number of Decimals: 2
       Taxonomies: Product Types: external (external)
       grouped (grouped)
       simple (simple)
       variable (variable)
   
       Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
       exclude-from-search (exclude-from-search)
       featured (featured)
       outofstock (outofstock)
       rated-1 (rated-1)
       rated-2 (rated-2)
       rated-3 (rated-3)
       rated-4 (rated-4)
       rated-5 (rated-5)
   
       Connected to WooCommerce.com: –
   
       ### WC Pages ###
   
       Webshop főoldal: #4 - /uzlet/
       Kosár: #2070 - /kosar/
       Pénztár: #2934 - /penztar/
       A fiókom: #2626 - /sajat-fiokom/
       Általános Szerződési Feltételek: #5863 - /aszf-felhasznalasi-feltetelek/
   
       ### Theme ###
   
       Name: Woodmart
       Version: 6.2.3
       Author URL: http://themeforest.net/user/xtemos
       Child Theme: ❌ – Amennyiben a WooCommerce-t egy olyan szülősablonban módosítunk
       amelyet nem saját magunk készítettünk
       akkor javasoljuk a származtatott sablon használatát. Hogyan készítsünk származtatott sablonokat
   
       WooCommerce Support: ✔
   
       ### Templates ###
   
       Overrides: woodmart/woocommerce/archive-product.php
       woodmart/woocommerce/cart/cart-item-data.php
       woodmart/woocommerce/cart/cart.php
       woodmart/woocommerce/cart/cross-sells.php
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       woodmart/woocommerce/checkout/thankyou.php
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       woodmart/woocommerce/global/form-login.php
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       woodmart/woocommerce/loop/pagination.php
       woodmart/woocommerce/loop/sale-flash.php
       woodmart/woocommerce/myaccount/form-login.php
       woodmart/woocommerce/product-searchform.php
       woodmart/woocommerce/single-product/add-to-cart/grouped.php
       woodmart/woocommerce/single-product/add-to-cart/variable.php verzió 3.5.5 elavult. Az új verzió: 6.1.0
       woodmart/woocommerce/single-product/meta.php
       woodmart/woocommerce/single-product/product-image.php
       woodmart/woocommerce/single-product/product-thumbnails.php
       woodmart/woocommerce/single-product/rating.php
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       woodmart/woocommerce/single-product/tabs/tabs.php
       woodmart/woocommerce/single-product/title.php
       woodmart/woocommerce/single-product/up-sells.php
       woodmart/woocommerce/single-product.php
   
       Outdated Templates: ❌
   
       						Hogyan kell frissíteni
   
       ### Action Scheduler ###
   
       Complete: 1 210
       Oldest: 2022-01-09 18:37:23 +0000
       Newest: 2022-01-31 08:49:30 +0000
   
       Pending: 88
       Oldest: 2022-01-31 08:49:55 +0000
       Newest: 2022-02-07 08:45:56 +0000
   
       ### Status report information ###
   
       Generated at: 2022-01-31 09:49:53 +01:00
       ```
   
    -  This reply was modified 4 years, 4 months ago by [honlapdavid](https://wordpress.org/support/users/honlapdavid/).
    -  This reply was modified 4 years, 4 months ago by [Yui](https://wordpress.org/support/users/fierevere/).
      Reason: formatting
 *  [Nagdy](https://wordpress.org/support/users/nagdy/)
 * (@nagdy)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/catalogue-connection-problem/#post-15311921)
 * Hi [@honlapdavid](https://wordpress.org/support/users/honlapdavid/),
 * Thanks for providing the system status report. I took a look at it and it seems
   that you pasted a report for another website as I could not find the Facebook
   for WooCommerce plugin under the active plugins in the provided report.
 * Can you please check that and provide the correct system status report?
 * Looking forward to hearing back from you.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Catalogue connection problem’ is closed to new replies.

 * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606)
 * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/)
 * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/)
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 * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/)

 * 3 replies
 * 3 participants
 * Last reply from: [Nagdy](https://wordpress.org/support/users/nagdy/)
 * Last activity: [4 years, 4 months ago](https://wordpress.org/support/topic/catalogue-connection-problem/#post-15311921)
 * Status: resolved