Title: Catalog not syncing
Last modified: April 26, 2021

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# Catalog not syncing

 *  Resolved [aseptic](https://wordpress.org/support/users/aseptic/)
 * (@aseptic)
 * [5 years ago](https://wordpress.org/support/topic/catalog-not-syncing/)
 * I have connected woocommerce to FB but catalog is stuck on “Importing from “Smaranda
   Almășan – Catalog – Flux”
 * my system status: [https://pastebin.com/Nqz2pU2a](https://pastebin.com/Nqz2pU2a)
   
   sync log: [https://www.dropbox.com/s/2k989030hm0s9aa/sync-log.txt?dl=0](https://www.dropbox.com/s/2k989030hm0s9aa/sync-log.txt?dl=0)
 * thanks
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcatalog-not-syncing%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [Cara](https://wordpress.org/support/users/dcka/)
 * (@dcka)
 * [5 years ago](https://wordpress.org/support/topic/catalog-not-syncing/#post-14369010)
 * Hi, [@aseptic](https://wordpress.org/support/users/aseptic/)!
 * First of all, thank you for already providing your System Status Report and sync
   logs. I’m not seeing anything immediately out of the ordinary from those, however.
 * As a next step, can you try re-connecting your WooCommerce Store to your Facebook
   Shop, as that can sometimes fix syncing issues?
 * To do that, you can follow the steps here:
    [https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-how-to-re-connect/](https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-how-to-re-connect/)
 * You can also attempt a manual sync by heading to **Marketing > Facebook > Product
   sync**, and clicking the “Sync products” button.
 * Please give my suggestions a go. If you continue running into issues, can you
   check under **WooCommerce > Status > Logs** if there are any fatal errors logs
   there? If there are, please share them with us too.
 *  Thread Starter [aseptic](https://wordpress.org/support/users/aseptic/)
 * (@aseptic)
 * [5 years ago](https://wordpress.org/support/topic/catalog-not-syncing/#post-14369670)
 * Hi [@dcka](https://wordpress.org/support/users/dcka/), thanks for your help
    
   i have reconnected the plugin, all went good. i have done the manual sync and
   there are no fatal errors logs, but FB catalog still stuck at “Importing from“
   Smaranda Almășan – Catalog – Flux””
 * the latest log, manual sync done today, is here: [https://www.dropbox.com/s/20bzguld65p723n/fbwoo-log.txt?dl=0](https://www.dropbox.com/s/20bzguld65p723n/fbwoo-log.txt?dl=0)
 * thanks,
    Doru
 *  [Saravanan S, a11n](https://wordpress.org/support/users/simplysaru/)
 * (@simplysaru)
 * [5 years ago](https://wordpress.org/support/topic/catalog-not-syncing/#post-14375892)
 * Hi [@aseptic](https://wordpress.org/support/users/aseptic/),
 * Did the sync complete? Thanks for the logs. The logs you shared don’t indicate
   of any failures.
 * Do you see your Catalogue show up on Facebook?
 * Do share with us of any logs that may have been created in the interim so that
   we can check for issues.
 *  Thread Starter [aseptic](https://wordpress.org/support/users/aseptic/)
 * (@aseptic)
 * [5 years ago](https://wordpress.org/support/topic/catalog-not-syncing/#post-14376454)
 * Hi [@simplysaru](https://wordpress.org/support/users/simplysaru/)
 * the sync did not complete and there is no new log
 * the facebook catalogue looks like this: [https://www.dropbox.com/s/i3x0wlyx358c5ny/catalog.png?dl=0](https://www.dropbox.com/s/i3x0wlyx358c5ny/catalog.png?dl=0)
 * and the data source for the catalog looks like this, never imported:
    [https://www.dropbox.com/s/phnfqi4390al3uh/flux.png?dl=0](https://www.dropbox.com/s/phnfqi4390al3uh/flux.png?dl=0)
 * thanks for your help
 *  [Saravanan S, a11n](https://wordpress.org/support/users/simplysaru/)
 * (@simplysaru)
 * [5 years ago](https://wordpress.org/support/topic/catalog-not-syncing/#post-14380513)
 * hi [@aseptic](https://wordpress.org/support/users/aseptic/),
 * Thanks for the Screenshots.
 * Could you log in to [Catalog manager](https://facebook.com/products) and delete
   any existing catalogs there.
 * Instructions are [here](https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-products-are-not-displaying-in-facebook-shop/#cause-of-two-catalogs-not-showing)
   on how delete the catalogs.
 * Once that is done, could you try a manual sync again.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Catalog not syncing’ is closed to new replies.

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 * 5 replies
 * 3 participants
 * Last reply from: [Saravanan S, a11n](https://wordpress.org/support/users/simplysaru/)
 * Last activity: [5 years ago](https://wordpress.org/support/topic/catalog-not-syncing/#post-14380513)
 * Status: resolved