Title: Catalog Not Syncing
Last modified: June 10, 2021

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# Catalog Not Syncing

 *  Resolved [soloroboto](https://wordpress.org/support/users/soloroboto/)
 * (@soloroboto)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/catalog-not-syncing-2/)
 * My facebook store had been updating just fine until today.
    I created a copy 
   of a listing, and when it was published it continued to show as “copy of…” instead
   of it’s correct title and info. Resetting FB Metadata via hte product page didn’t
   work, so I manually deleted the listing and forced the update. It kept showing
   wrong, so I deleted it from the FB side.
 * Long story short, I kept having issues, and noticed several other new listings
   weren’t showing either (the catalog would have the correct number of listings,
   but some of them simply wouldn’t show).
 * I disconnected and reconnected the plugin to FB from the wordpress side, no change.
   
   So I deleted all the items in my catalog to attempt a full reset.
 * And now, no matter what I do (hit “sync products” in the plugin, deactivate and
   reactivate the plugin, disconnect and reconnect it to my FB account) the catalog
   remains empyty.
 * There’s only one catalog. Only one active pixel. Everything connects correctly…
   but the catalog doesn’t populate.
 * The items subtab simply says “Importing from “SoloRoboto Industries – WooCommerce–
   Feed”
    -  This topic was modified 4 years, 11 months ago by [soloroboto](https://wordpress.org/support/users/soloroboto/).

Viewing 10 replies - 1 through 10 (of 10 total)

 *  [Sol J. a11n](https://wordpress.org/support/users/solstudioim/)
 * (@solstudioim)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/catalog-not-syncing-2/#post-14540722)
 * Hi there [@soloroboto](https://wordpress.org/support/users/soloroboto/)
 * That’s really odd that you have only one catalog, but every time you try to sync
   products, they’re never synced / pushed to your catalog.
 * In order for us to be able to troubleshoot further, could you please do the following
   steps:
       1.  1) Please navigate to **Marketing > Facebook**, and then enable logging,(
          check it), just above the save button.
    -  1.  2) Please click **Manage Connection** on the same section above, and when
          you’re redirected to a Facebook page, please take the screenshot of the page.
    - I recommend [https://snipboard.io](https://snipboard.io) for sharing screenshots–
      please follow the instructions on the page, then paste the URL in your reply.
       1.  3) Could you please send me a copy of your site’s System Status? You can
          find it via **WooCommerce > Status**. Select “Get system report” and then“
          Copy for support”. Once you’ve done that, you can paste on Gist.Github.com
          and then share the link with here.
 * Anyway, have you enabled logging before? If so, please head to **WooCommerce 
   > Status > Logs** and select the Facebook for WooCommerce logs, and copy, paste
   on Gist.github.com, then share the link with us.
 * But if you haven’t enabled the logging option before, just ignore this, and please
   complete the above mentioned 3 steps.
 * Look forward to your reply.
 *  Thread Starter [soloroboto](https://wordpress.org/support/users/soloroboto/)
 * (@soloroboto)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/catalog-not-syncing-2/#post-14543321)
 * Thank you for the speedy response!
 * Screenshot of the “Manage Connection” landing page:
    [https://snipboard.io/EmcCW2.jpg](https://snipboard.io/EmcCW2.jpg)
 * Gist of Woocommerce status:
    [https://gist.github.com/soloroboto/76a75598cf81a7b2f000af3ecf78112b](https://gist.github.com/soloroboto/76a75598cf81a7b2f000af3ecf78112b)
 * I turned on debugging at… some point in the process thinking it’d be useful, 
   but not sure when. So they may or may not be useful.
 * June 9 11:59pm:
    [https://gist.github.com/soloroboto/b7d4d3e51f3723f5660c4bd65fd2e467](https://gist.github.com/soloroboto/b7d4d3e51f3723f5660c4bd65fd2e467)
 * June 10 8:50pm:
    [https://gist.github.com/soloroboto/d77b57526ecb77bf1c1802ff6e6cac03](https://gist.github.com/soloroboto/d77b57526ecb77bf1c1802ff6e6cac03)
 * Let me know if I’ve missed any information you need!
 *  Thread Starter [soloroboto](https://wordpress.org/support/users/soloroboto/)
 * (@soloroboto)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/catalog-not-syncing-2/#post-14543333)
 * Here’s a couple more screenshots of the FB side
 * What I see when clicking “Catalog > items” under the “commerce” section on FB
   
   [https://snipboard.io/uEYOHQ.jpg](https://snipboard.io/uEYOHQ.jpg)
 * What that “feed” page looks like:
    [https://snipboard.io/WiSDen.jpg](https://snipboard.io/WiSDen.jpg)
   [https://snipboard.io/Xm7c0d.jpg](https://snipboard.io/Xm7c0d.jpg)
 * “Catalog > Data Sources”
    [https://snipboard.io/Fo4q8e.jpg](https://snipboard.io/Fo4q8e.jpg)
 *  [Sol J. a11n](https://wordpress.org/support/users/solstudioim/)
 * (@solstudioim)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/catalog-not-syncing-2/#post-14544979)
 * Hi there [@soloroboto](https://wordpress.org/support/users/soloroboto/)
 * Thanks for sharing all the information, these are really helpful!
 * You confirmed there is only one Catalog connected, and it seems all assets connected
   well.
 * I think the reason of the products aren’t synced to your Facebook catalog even
   after you reset the connection and tried again is the following log that I found
   on:
 * > body: {“error”:{“message”:”Error validating access token: Sessions for the 
   > user are not allowed because the user is not a confirmed user.”,”type”:”OAuthException”,”
   > code”:190,”error_subcode”:464,”fbtrace_id”:”AHDqW0uhWw72Fze_NJduadG”}}`
 * There is a similar case on [this thread](https://wordpress.org/support/topic/user-is-not-a-confirmed-user/#post-13678365).
 * Could you please double check if you have a [confirmed email address](https://www.facebook.com/settings?tab=account)
   or [added phone number](https://www.facebook.com/settings?tab=mobile) and confirmed
   on your Facebook personal account?
 * Also please ensure [Two Factor Authentication](https://www.facebook.com/business/help/280940009201586?id=199156230960298)
   on your [Facebook personal account](https://www.facebook.com/settings?tab=security).
 * Once you’ve done that, please navigate to Marketing > Facebook, click disconnect,
   and then try to reconnect by clicking Get Started again to reconnect with new
   tokens after you have an updated Facebook personal account.
 * I hope that helps!
 *  Thread Starter [soloroboto](https://wordpress.org/support/users/soloroboto/)
 * (@soloroboto)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/catalog-not-syncing-2/#post-14546770)
 * I am nearly certain I’ve done all that, but I will reconfirm.
 * As I mentioned, I had approved and functional stores on both FB and IG until 
   I removed all the items 2 days ago in an effort to get them synching accurately.
   So it WAS working 48 hours ago, it was just buggy.
 * As I said I’ve also disconnected and reconnected twice, but maybe after a little
   time to chill out it’ll work this time?
 * I’ll try it shortly and report back.
 * How long should it take before I see items populate on FB?
 *  Thread Starter [soloroboto](https://wordpress.org/support/users/soloroboto/)
 * (@soloroboto)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/catalog-not-syncing-2/#post-14547163)
 * Double checked and yes, I have 2-factor, a verified account with phone number,
   and have my stores all approved.
 * I removed WooCommerce’s access from my commerce account, then went through and
   manually added “full” access to each section (ads, catalog, stores, etc) under
   Business Settings.
 * Then re-connected the WP app from the WP side. All says it’s good, but it’s said
   that every time over the past 2 days.
 * I did get this (had it the last few times as well), unclear to me if this matters:
   
   [https://snipboard.io/cnLZSs.jpg](https://snipboard.io/cnLZSs.jpg)
 * Hitting “sync products” I get the expected progress wheel:
    [https://snipboard.io/Py4OMg.jpg](https://snipboard.io/Py4OMg.jpg)
 * Which disappears after about 30 seconds.
 * Waiting a couple of minutes and nothing’s showed up on FB, same as it’s been.
 * I’m worried I may need to do a full, clean install.
    Is there a guide for that
   somewhere? To completely remove ALL settings from the WP Plugin and scrub all
   traces of it from FB so I can start fresh? It seems as if something is just getting
   crosswired and not connecting properly, and I’m at the point that troubleshooting
   feels like it’s taking more time than starting from a clean slate would – UNLESS
   you’ve got any more easy ideas?
 * I’d very much like to get this resolved in the next day or two.
    Thanks again
   for the continued help.
 *  [Grigorij S. a11n](https://wordpress.org/support/users/grigaswp/)
 * (@grigaswp)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/catalog-not-syncing-2/#post-14550582)
 * Hi [@soloroboto](https://wordpress.org/support/users/soloroboto/)
 * > I’m worried I may need to do a full, clean install.
   >  Is there a guide for that
   > somewhere? To completely remove ALL settings from the WP Plugin and scrub all
   > traces of it from FB so I can start fresh? It seems as if something is just
   > getting crosswired and not connecting properly, and I’m at the point that troubleshooting
   > feels like it’s taking more time than starting from a clean slate would
 * Indeed, resetting Facebook for WooCommerce and re-connecting to Facebook will
   likely be quicker than trying to fix a broken connection.
 * You may want to [delete all products](https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-delete-or-reset-all-facebook-products/)
   and then [uninstall the plugin, remove the app and system users](https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-uninstall-plugin-and-remove-woocommerce-facebook-app/).
 * Let us know if that helps!
 *  [Grigorij S. a11n](https://wordpress.org/support/users/grigaswp/)
 * (@grigaswp)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/catalog-not-syncing-2/#post-14566469)
 * Hi there,
 * We haven’t heard from you in a while so I’ll be marking this thread as resolved.
 * Feel free to open a new thread and link to this one if you have further questions
   though.
 * Have a wonderful day ahead!
 *  Thread Starter [soloroboto](https://wordpress.org/support/users/soloroboto/)
 * (@soloroboto)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/catalog-not-syncing-2/#post-14581403)
 * Running a business doesn’t always leave me with a lot of time to get back to 
   issues like this immediately…
 * Anyway, no – still totally unresolved.
    At this point I’ve uninstalled the plugin,
   done several passes of database optimization using reputable plugins, and manually
   removed most of the left over database entries from the Facebook for Woocommerce
   plugin (which doesn’t seem to clean up after itself AT ALL, jeez), removed the
   app from the facebook side, deleted the old catalog, made a new one, removed 
   the old data feed, revoked token access to the WooCoommerce system user, removed
   ALL access from that user, removed all access from the Automatic “partner”, and
   removed every single bit of access or data FB would allow from all WooCommerce
   and WordPress related accounts and apps. Then cleared my system cache and cookies
   for good measure.
 * Re-installing the plugin and reauthorizing through FB went fine (as always).
   
   But NOTHING is synching. I have no items. None.
 * I’d screenshot it but it’s identical to before. Still “processing data feed…”
 * I’m COMPLETELY out of ideas, and after 8 hours today doing all this, nearly out
   of patience.
 * Would love some help or guidance because this has totally screwed my facebook
   and IG stores.
 *  [Sol J. a11n](https://wordpress.org/support/users/solstudioim/)
 * (@solstudioim)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/catalog-not-syncing-2/#post-14581498)
 * Hi [@soloroboto](https://wordpress.org/support/users/soloroboto/)
 * Thanks for your very detailed update.
 * As it appears to be a bit complicated and we need a thorough troubleshooting.
 * Please contact us at [WooCommerce.com > My Account > Support](https://woocommerce.com/my-account/create-a-ticket/?form=ticket).
   You may need to create an account before you can access that page.
 * Please include a link to this forum thread, so that we can keep track of what’s
   already been done.
 * We will be able to help you further there.

Viewing 10 replies - 1 through 10 (of 10 total)

The topic ‘Catalog Not Syncing’ is closed to new replies.

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 * 10 replies
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 * Last reply from: [Sol J. a11n](https://wordpress.org/support/users/solstudioim/)
 * Last activity: [4 years, 10 months ago](https://wordpress.org/support/topic/catalog-not-syncing-2/#post-14581498)
 * Status: resolved