Support » Plugin: Ultimate Product Catalog - WordPress Catalog Plugin » Catalog not automatically refreshing

  • Resolved TelB


    Hi Guys,
    Great product – Thank you. I am a long time user of Etoile Product Catalog but have just purchased another copy for another site.
    Just to mention that I have looked through all 49 pages of this support to try and save you time with my problem. Unfortunately, I cannot find a similar issue.
    Basically, the catalog seems to work fine apart from not automatically updating the products page again after a category or other option has been selected.
    For example, if I either select or unselect an option, the page refeshes, states “Updating Results” and this then results in a catalog screen but without any products.
    To get the products back again, I then have to press F5 to refresh the webpage.
    Clearly, it cannot be expected for the customer to know to do this or indeed to have to do it.
    How can I fix this issue please such that either selecting or unselecting an option updates the results that then results in the products being automatically updated with the selection?
    Many Thanks

    The page I need help with: [log in to see the link]

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  • Plugin Contributor EtoileWebDesign


    Hello @telb,

    My apologies for the late reply.

    It looks like the issue is with your search field. If you were to select one of the filters and then click on the Clear All button, the search box also gets emptied. An easy way to rectify this would be to just go to the Options in the plugin admin, go to the Labelling area and put a value in for the “Search Placeholder Label” field. Did it make a difference?

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