Catalog ID is missing
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Connecting woocommerce to facebook is not working.
Every step goes well in the configurator. To the last step/page when redirecting to my site.
Something went wrong when connecting to facebook!
Catalog ID is missing
GO BACK TO MY SITEWhich is strange because I just clicked the catalog id.
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Now i get
Could not retrieve Facebook Business Extension System User
Hi @samvandewal,
Something went wrong when connecting to facebook!
Catalog ID is missingI found another report of this problem and would like to see if this is a solution for your site.
Deactivate Facebook for WooCommerce under Plugins > All Plugins, and then navigate to your WordPress options page https://yoursite/wp-admin/options.php (be sure to have a backup of the site, and only edit the following fields) -In here please clear the value for the following fields:
wc_facebook_external_business_id
wc_facebook_system_user_id
wc_facebook_business_manager_id
wc_facebook_merchant_access_token
wc_facebook_page_access_token
wc_facebook_page_id
wc_facebook_pixel_idIf it does not show these fields, or if the fields are blank, that will be fine. Once that’s done, please re-activate Facebook for WooCommerce extension under Plugins > All Plugins and then click Get Started to re-connect to your Facebook Business Manager, select the same assets for Facebook Page, Pixel, and Catalog.
This should ‘reset’ Facebook completely, and allow the Pixel to be re-engaged as well as the Business Manager. As long as there is a non-conflicting catalog (see #1 above) then it should connect.
Please let us know the results!
Yes have cleared the fields and reactivated plugin.
But now immediately get this message at the first step on facebook:
Something went wrong.
This may be because of a technical error that we’re working to get fixed. Try reloading this page.Hi @samvandewal,
Please share a full screenshot of the error message.
It will be great if you could share your current System Status Report too. You can get it by navigating to the
WooCommerce / Statussection of your site. Once there, click on theGet system reportbutton and then copy it by clicking on theCopy for supportbutton. Then paste it here in a comment.I recommend https://snipboard.io/ for easily sharing screenshots – please follow the instructions on the page, then paste the URL(s) in your reply.
You can simply drag the image and drop it to generate a link to share.Looking forward to reading from you.
Now i get error on facebook:
Something went wrong.
This may be because of a technical error that we’re working to get fixed. Try reloading this page.### WordPress Environment ###
WordPress address (URL): https://labellooy.com
Site address (URL): https://labellooy.com
WC Version: 6.3.1
REST API Version: ✔ 6.3.1
WC Blocks Version: ✔ 6.9.0
Action Scheduler Version: ✔ 3.4.0
WC Admin Version: ✔ 3.2.1
Log Directory Writable: ✔
WP Version: 5.9.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: nl_NL
External object cache: –### Server Environment ###
Server Info: Apache
PHP Version: 7.4.28
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.29.0
NSS/3.53.1SUHOSIN Installed: –
MySQL Version: 5.5.68-MariaDB
Max Upload Size: 2 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔### Database ###
WC Database Version: 6.3.1
WC Database Prefix: M8l0h9YtT_
Totale databasegrootte: 89.68MB
Database datagrootte: 72.74MB
Database index grootte: 16.94MB
M8l0h9YtT_woocommerce_sessions: Data: 2.02MB + Index: 0.02MB + Engine InnoDB
M8l0h9YtT_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
M8l0h9YtT_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
M8l0h9YtT_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
M8l0h9YtT_woocommerce_order_items: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
M8l0h9YtT_woocommerce_order_itemmeta: Data: 0.14MB + Index: 0.14MB + Engine InnoDB
M8l0h9YtT_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
M8l0h9YtT_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
M8l0h9YtT_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
M8l0h9YtT_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
M8l0h9YtT_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
M8l0h9YtT_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
M8l0h9YtT_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
M8l0h9YtT_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
M8l0h9YtT_actionscheduler_actions: Data: 2.02MB + Index: 0.98MB + Engine InnoDB
M8l0h9YtT_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
M8l0h9YtT_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
M8l0h9YtT_actionscheduler_logs: Data: 1.02MB + Index: 0.55MB + Engine InnoDB
M8l0h9YtT_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
M8l0h9YtT_comments: Data: 0.14MB + Index: 0.09MB + Engine InnoDB
M8l0h9YtT_failed_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
M8l0h9YtT_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
M8l0h9YtT_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
M8l0h9YtT_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
M8l0h9YtT_mollie_pending_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
M8l0h9YtT_options: Data: 5.11MB + Index: 0.36MB + Engine InnoDB
M8l0h9YtT_postmeta: Data: 27.06MB + Index: 11.06MB + Engine InnoDB
M8l0h9YtT_posts: Data: 30.25MB + Index: 0.70MB + Engine InnoDB
M8l0h9YtT_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
M8l0h9YtT_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
M8l0h9YtT_termmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
M8l0h9YtT_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
M8l0h9YtT_term_relationships: Data: 0.25MB + Index: 0.13MB + Engine InnoDB
M8l0h9YtT_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
M8l0h9YtT_usermeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
M8l0h9YtT_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
M8l0h9YtT_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
M8l0h9YtT_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
M8l0h9YtT_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
M8l0h9YtT_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
M8l0h9YtT_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
M8l0h9YtT_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
M8l0h9YtT_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
M8l0h9YtT_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
M8l0h9YtT_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
M8l0h9YtT_wc_product_attributes_lookup: Data: 0.11MB + Index: 0.16MB + Engine InnoDB
M8l0h9YtT_wc_product_meta_lookup: Data: 0.25MB + Index: 0.45MB + Engine InnoDB
M8l0h9YtT_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
M8l0h9YtT_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
M8l0h9YtT_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
M8l0h9YtT_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
M8l0h9YtT_yoast_indexable: Data: 2.52MB + Index: 1.00MB + Engine InnoDB
M8l0h9YtT_yoast_indexable_hierarchy: Data: 0.13MB + Index: 0.17MB + Engine InnoDB
M8l0h9YtT_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
M8l0h9YtT_yoast_primary_term: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
M8l0h9YtT_yoast_seo_links: Data: 0.20MB + Index: 0.13MB + Engine InnoDB
M8l0h9YtT_yoast_seo_meta: Data: 0.45MB + Index: 0.00MB + Engine InnoDB### Post Type Counts ###
attachment: 1554
custom_css: 3
nav_menu_item: 38
oembed_cache: 4
page: 11
post: 2
product: 539
product_variation: 909
revision: 1091
salient_g_sections: 1
seedprod: 1
shop_coupon: 1
shop_order: 85
woo_discount: 1
woo_discount_cart: 1### Security ###
Secure connection (HTTPS): ✔
Hide errors from visitors: ✔### Active Plugins (21) ###
SAM: door Sam van de Wal – 1.0.0
Akismet Anti-Spam: door Automattic – 4.2.2
Autoptimize: door Frank Goossens (futtta) – 2.9.5.1
Comet Cache: door WP Sharks – 170220
Yoast Duplicate Post: door Enrico Battocchi & Team Yoast – 4.4
Facebook for WooCommerce: door Facebook – 2.6.12
Site Kit by Google: door Google – 1.71.0
Salient WPBakery Page Builder: door Michael M – WPBakery.com | Modified by ThemeNectar – 6.7
Mailchimp for WooCommerce: door Mailchimp – 2.6.2
Members: door MemberPress – 3.1.7
Mollie-betalingen voor WooCommerce: door Mollie – 7.0.4
Product GTIN (EAN, UPC, ISBN) for WooCommerce: door Emanuela Castorina – 1.1.1
Verander wp-login.php: door Ella van Durpe – 2.6.0
Salient Core: door ThemeNectar – 1.9.1
Salient Portfolio: door ThemeNectar – 1.7.1
SVG Support: door Benbodhi – 2.4.2
WooCommerce Google Analytics Integration: door WooCommerce – 1.5.8
WooCommerce: door Automattic – 6.3.1
Yoast SEO: door Team Yoast – 18.4.1
SAM Chatvenster: door Sam van de Wal – 1.9
Smush: door WPMU DEV – 3.9.5### Inactive Plugins (1) ###
WooCommerce Pixel Manager: door SweetCode – 1.16.0
### Dropin Plugins (2) ###
advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php### Settings ###
API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)Connected to WooCommerce.com: –
### WC Pages ###
Winkelbasis: #245 – /assortiment/
Winkelwagen: #247 – /winkelmand/
Afrekenen: #249 – /afrekenen/
Mijn account: #251 – /mijn-account/
Algemene voorwaarden: #297 – /retourbeleid-en-algemene-voorwaarden/### Theme ###
Name: Salient Child Theme
Version: 1.0
Author URL: https://themeforest.net/user/themenectar
Child Theme: ✔
Parent Theme Name: Salient
Parent Theme Version: 14.0.2
Parent Theme Author URL: https://themeforest.net/user/themenectar
WooCommerce Support: ✔### Templates ###
Overrides: salient/woocommerce/cart/mini-cart.php
salient/woocommerce/checkout/form-checkout.php
salient/woocommerce/checkout/review-order.php
salient/woocommerce/checkout/terms.php
salient/woocommerce/content-product.php
salient/woocommerce/content-single-product.php
salient/woocommerce/loop/add-to-cart.php
salient/woocommerce/loop/loop-start.php
salient/woocommerce/myaccount/form-login.php
salient/woocommerce/single-product/product-image.php
salient/woocommerce/single-product/rating.php
salient/woocommerce/single-product/tabs/description.php
salient/woocommerce/single-product/tabs/tabs.php
salient/woocommerce/single-product/title.php
salient/woocommerce/single-product-reviews.php### Action Scheduler ###
Afgerond: 2.589
Oldest: 2022-03-03 12:55:39 +0000
Newest: 2022-04-01 12:50:06 +0000Mislukt: 1
Oldest: 2019-06-11 14:22:07 +0000
Newest: 2019-06-11 14:22:07 +0000In afwachting: 3
Oldest: 2022-04-01 13:32:04 +0000
Newest: 2022-04-01 13:50:06 +0000### Status report information ###
Generated at: 2022-04-01 13:33:02 +00:00
`What else can I do. it’s not working yet
Hi @samvandewal,
Let’s dig further into this from your site admin dashboard.
Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.
Please confirm if your site language is in English in the ticket.Thanks!
+1 Also for me, same problem.
+1 Also for me, same problem
Thank you very much for replying to this thread and I’m sorry to hear that you are also facing the same issue.
I’d be happy to further assist you with this, however, I’ll have to ask you to create a new topic. Despite any similarity in symptoms, your issue may be different because of possible differences in physical servers, accounts, hosts, plugins, themes, configurations, etc. Also, replying to unresolved threads is not recommended as per the Forum FAQ, and it’s possible that your reply will get archived and we won’t be able to provide you with more information.
Would it be possible to create a new topic by clicking here to proceed with further investigating this? 🙂`
I fixed it by installing old plugin version and than I updated it
Best regards
William
Hi @jits04!
Thank you for sharing this with us, and we are glad that you found a fix for this issue 🙂
Can you please share with us which plugin version did you install and what are the exact steps?
Thank you!
Hi @jits04
We’ll mark this thread as resolved. Please open a new thread should you still have trouble.
Ayuda con este tema porfavor
Hi @rafoharo11!
Since every case and setup is different, and this thread is already closed, kindly create your own topic so we can look further into it and assist you properly.
You can create a new topic here:
https://wordpress.org/support/plugin/facebook-for-woocommerce/#new-topic-0You can include all the things you have done so we can start from where you left.
Thanks!
- The topic ‘Catalog ID is missing’ is closed to new replies.
